Clinical Content Specialist, Newborn Screening Ontario - Temporary Full-Time (1.0) (until January 2028)

CHEO • Ottawa, ON

1d • CA$53 - CA$62 • Onsite

About The Position

In keeping with the mission of the Newborn Screening Ontario Program, the Clinical Content Specialist works to ensure every newborn in Ontario receives high quality and timely screening and treatment for serious diseases. This position works within a multidisciplinary team to provide a comprehensive program of analysis, follow-up, education, research and development. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Requirements

• Criminal Record Check (CRC) (Essential)
• Masters of Science in Genetic Counselling/Baccalaureate Degree of Nursing or other Professional Clinical designation (ie. Audiologist) (Essential)
• Canadian Association of Genetic Counsellors Certification/Eligibility and/or American Board of Genetic Counsellors Certification/Eligibility and/or current Certification of Registration with the College of Nurses of Ontario where applicable (Essential)
• Three (3) years of related experience preferred (Essential)
• Comprehensively use relevant computer technology (Essential)
• Perform basic statistical analysis (Essential)
• Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)
• Motivate self and work with tight deadlines (Essential)
• Incorporate working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)

Nice To Haves

• Bilingualism (English and French) (Preferred)
• Experience in project management, education, communications (Preferred)

Responsibilities

• Referring screen positive infants to regional treatment centres/primary health care providers and ensuring they have been retrieved in a timely fashion, using clinical judgment to determine the urgency of referrals, maintaining a database of screen positive infants and their follow-up information, analysis and entry of follow-up information in conjunction with the Laboratory Head/Program Director/ Medical Advisor, completing documentation in the infant’s electronic chart
• Investigation of discrepant results, missed screens, false negatives, development of quality indicators.
• Tracking repeats on unsatisfactory newborn screening samples and keeping accurate documentation of the process, obtaining missing information on screen positive infants, communicating with parents, hospitals, midwives, and primary HCPs.
• Acts as clinical champion by advocating for improved health outcomes by coordinating and communicating clinical and/or technical system implementation plans to stakeholders to increase adoption, support high quality data and drive timely decision making
• Deep understanding of clinical user experience to inform the implementation of new clinical systems and/or technology
• Analyses how the introduction of new or enhanced testing or clinical systems and/or technology will impact on current clinical work processes and creates or updates workflow processes to reflect the expanded needs and mandate of the newborn screening program
• Obtaining and reviewing appropriate medical records or other relevant information, conducting the necessary review of literature and protocols
• Providing necessary ongoing support, education, and presentations to parents, the general public, primary health care providers, midwives, hospitals, and treatment centres; identify current sources of educational materials, support groups and other community resources
• Developing and editing educational materials for parents and health care providers, maintaining and creating content for the NSO website
• Managing individual projects that may be short or long term, identification of resources needed to complete projects, self- motivated work, meeting internal and external deadlines
• Liaising with the MOHLTC, MCCSS, colleagues, internal and external health care providers and other agencies to ensure continuity of care through the newborn screening process, assisting in policy development
• Participating in ongoing quality improvement activities to enhance the overall service of the Newborn Screening Program
• Participating in the ongoing educational and professional development activities of the Newborn Screening Program
• Initiating and participating in research and development to further the field of newborn screening
• Performing work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety
• Performing other related duties as assigned by supervisor

Benefits

• competitive salary and comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level