Quality Improvement Advisor, Strategy, System & Quality Improvement - Permanent Full-Time (1.0)

CHEO • Ottawa, ON

3d • CA$53 - CA$62 • Onsite

About The Position

CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. The Quality Improvement Advisor, within the Strategy, System & Quality Improvement (SSQI) department, will support the Mental Health department. This role involves training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation, and ensuring the adoption and use of Lean improvement methodologies. CHEO is recognized as a top employer, combining clinical care, research, and education to advance seamless care. The Research Institute is dedicated to world-class research, and CHEO has been recognized by Forbes and Canada's Top 100 Employers for its excellence.

Requirements

• Degree in Health Administration/Industrial Engineering or similar program (Essential)
• Lean Green Belt (or commitment to obtain within 6 months) (Essential)
• Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
• Demonstrated proficiency and application of Lean/Quality Improvement methodologies (Essential)
• The ability to guide teams in gathering feedback from families and patients on process improvements (Essential)
• Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
• Demonstrated analytical, problem solving, and change management skills (Essential)
• Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
• Criminal Record Check (Level 1) (Essential)

Nice To Haves

• Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
• Experience with Lean deployment/Quality Improvement in the healthcare sector (Preferred)
• Strong fundamentals in project management (Preferred)
• Leadership experience, formal/informal (Preferred)
• Experience developing training curricula and associated training materials, particularly using principles of adult education (Preferred)
• Bilingualism (French/English) (Preferred)

Responsibilities

• Guide and facilitate teams using Lean & Quality improvement methodologies throughout the organization.
• Develop templates for CHEO’s implementation and use of Lean & Quality improvement methodologies.
• Deliver Lean education using a variety of adult learning modalities including hands-on exercises and simulations.
• Create, customize, and modify existing Lean training materials for the health care industry based on needs assessments and knowledge of industry best practices.
• Provide individual mentoring and coaching to teams involved in process improvement initiatives, incorporating change management strategies to enhance their effectiveness in their respective areas.
• Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
• Work in collaboration with Business Intelligence in determining indicators and data elements required with each process improvement project.
• Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
• Perform other related duties as assigned by Manager or Director.

Benefits

• competitive salary and comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level