Quality Improvement Advisor

Contexture•Jenks, OK

2d•$6,458 - $7,750•Remote

About The Position

The Quality Improvement Advisor will be responsible for a variety of tasks related to various state and federal grants as well as HIE offerings at Contexture. The Quality Improvement Advisor will be a liaison with community partners to achieve grant deliverables, participant goals and/or organizational goals. The Quality Improvement Advisor will be an expert in quality improvement methodologies and best practices. This position will work collaboratively with different groups within Contexture as part of the program team. This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Requirements

Experience working with clinicians and hospitals on quality improvement efforts and EHR workflows.
Proven customer service skills.
Outstanding attention to detail.
Excellent organizational skills.
Experience working with EHRs and EHR vendors.
Excellent communication, facilitation, and organizational skills.
Strong process orientation, problem solving and troubleshooting skills and a firm commitment to quality.
Project management experience, including experience with agile sprint methodologies and project management software.
Proficiency in a Windows environment, including MS Office suite with intermediate Excel skills.
Commitment to Contexture mission and strategic direction.
Strong sense of personal responsibility in achieving the organization’s goals in a team environment.
Team player – able to excel in structured and unstructured environments.
Understands the following: Alternative Payment Models, Accountable Care Organizations, Value-based Payment Reform and models of care, NCQA Patient-Centered Medical Home, Bodenheimer building blocks, Quality Reporting/Programs, Quality Improvement methodologies and best practices, Clinical Quality Measures (CQM), Electronic Health Record functions, Medical Home Model, Agile and Scrum methodologies, Knowledgeable about Health Information Exchange.
Adapts well to change.
Possesses a strong work ethic and works independently with little supervision.
Communicate proactively and clearly regarding project updates and progress on assigned tasks.
Experience in the health care industry.
Effectively manage multiple priorities and projects in a dynamic environment.
Ability to establish and meet deadlines in a fast-paced environment.
Outstanding communication skills – the ability to communicate at all levels.
Ability to produce high levels of customer satisfaction and commitment.
Goal-oriented and motivated to meet and exceed expectations.
Supports and contributes to the organization’s culture in a way that allows staff to feel appreciated, included and valued.
Ability to understand the big picture while working at a detailed, task-based level.
Self-starter with a proactive approach to conflict resolution and a strong drive to deliver results.
Valid driver’s license.
Minimum of 5+ years of healthcare experience in a clinical, administration or technology environment with 2+ years of Quality Improvement methodologies desired.
Bachelor’s Degree in Healthcare, Business Administration or related field required; equivalent directly related work experience may be considered in lieu of a degree.

Nice To Haves

Experience with facilitating issue resolution between participants and EHR vendor a plus.
Clinical healthcare experience in either an ambulatory or inpatient setting is desirable
Experience working with Salesforce a plus.
Previous experience as a Practice Facilitator and/or clinical health IT advisor role a plus.
Experience with mapping including: LOINC, CPT, ICD, SNOMED a plus
Experience with registries a plus
Familiarity with Agile tools is a plus.

Responsibilities

Consults in person and virtually with participants, long-term care facilities and hospitals to support quality improvement efforts.
Prep for, schedule and facilitate quality improvement (QI) meetings with participants and hospitals including leading QI techniques such as process mapping, fishbone diagrams and PDSAs.
Plan, schedule and estimate grant deliverables for assigned participants.
EHR vendor support including EHR vendor communication, mapping and workflow support.
Assist participants with EHR selection, adoption, and migration.
Assist participants with EHR data validation and workflows including clinical quality measures, registry reports and MIPS reports.
Assist participants in adopting alternative visits, including telehealth and patient portal communication.
Assist participants in adopting Health Information Exchange products.
Conduct analysis of EHR data quality and provide targeted technical assistance to participants, supporting continuous improvement efforts and ensuring data accuracy and completeness.
Supports participants with resources for documentation and billing, guide participants on workflow redesign, effective use of EHRs and integrating technology.
May serve as a product owner or scrum master.
Guide participants on budgeting for value-based contracts.
Proactively identify business development opportunities with participants.
Builds and maintains positive relationships with participants.
Maintain expertise in the ever-changing healthcare landscape, including value-based payment models.
Have an in-depth understanding of EHRs and best practices of EHR utilization.
Stay informed on evolving legislation and reporting requirements for participants and EHR vendors.
Attend and participate in learning collaboratives and webinars in relation to all grants.
Work collaboratively with community partners.
Collaborates with all Contexture operations and technical teams to identify and support participants within all managed programs, including achieving data quality standards.
Performs other related duties as assigned.