Quality & Facility Coordinator - FBO

Berry Aviation, Inc.•San Marcos, TX

5d•Onsite

About The Position

The Quality & Facility Coordinator supports the safe, compliant, efficient, and professional operation of the Fixed Base Operator (FBO). The role coordinates quality assurance, safety, and facility-related activities, working with the FBO Manager, line service personnel, customer service teams, maintenance vendors, and other stakeholders. The position supports regulatory compliance, operational consistency, facility readiness, and a high-quality customer experience. The role also helps maintain accurate records and audit readiness, coordinates inspections and corrective actions, supports Safety Management System activities, and works with internal and external partners to maintain clean, safe, functional, and customer-ready facilities. Work takes place across office, hangar, ramp, and outdoor airport environments, with possible schedule flexibility to support operational needs, inspections, or facility issues.

Requirements

High school diploma or equivalent.
Basic understanding of aviation operations, airport environments, or related operational activities.
Demonstrated organizational, communication, and documentation skills.
Ability to work independently and collaboratively in a fast-paced operational environment.
Basic knowledge of aviation operations, airport environments, and FBO activities.
Understanding of quality assurance, workplace safety, and operational compliance principles.
Ability to follow established policies, procedures, and regulatory requirements.
Strong organizational skills and attention to detail and accuracy in documentation and recordkeeping.
Ability to identify operational concerns, communicate findings, and coordinate appropriate follow-up.
Effective written and verbal communication skills.
Ability to establish and maintain positive working relationships with employees, vendors, airport representatives, and leadership.
Strong time management skills and ability to prioritize multiple tasks and responsibilities.
Ability to work independently while contributing effectively within a team environment.
Proficiency in Microsoft Office applications and ability to learn company-specific systems.
Ability to exercise sound judgment and maintain professionalism in an active aviation environment.
Ability to regularly walk and navigate ramps, hangars, office spaces, and other FBO facilities; stand, walk, bend, and reach as needed; and move safely through active operational areas with aircraft and ground support equipment.
Ability to visually observe facilities, equipment, and operational conditions, and to perform administrative duties involving prolonged sitting and computer use.
Must follow applicable safety procedures and use required personal protective equipment (PPE).

Nice To Haves

Previous experience in an FBO, airport operations, aviation maintenance, aviation support, or a related environment.
Familiarity with FAA regulations, aviation quality assurance programs, or Safety Management System (SMS) principles.
Experience coordinating facility maintenance, vendors, contractors, or related services.
Experience supporting audits, inspections, corrective action tracking, or operational compliance activities.

Responsibilities

Coordinate quality assurance and safety activities in accordance with applicable FAA regulations, company policies, and established standard operating procedures.
Support internal and external audit readiness by maintaining records, inspection checklists, and supporting documentation.
Track audit findings, inspection deficiencies, and safety concerns, coordinating corrective actions and follow-up.
Assist with safety reporting, trend monitoring, and continuous improvement initiatives.
Support applicable Safety Management System (SMS) activities, including documentation, hazard identification, and corrective action tracking.
Coordinate routine inspections of FBO buildings, hangars, ramps, grounds, and associated facilities to identify maintenance needs, safety hazards, and operational concerns.
Serve as a point of contact for facility-related maintenance requests, service providers, and vendor coordination.
Monitor facility conditions and coordinate actions to maintain a clean, safe, functional, and customer-ready environment.
Coordinate facility safety and readiness activities, including lighting, signage, Foreign Object Debris (FOD) prevention, and housekeeping standards.
Partner with line service and customer service personnel to support daily FBO operations and consistent service delivery.
Assist in maintaining established operational, quality, and customer service standards throughout the FBO.
Support the readiness and availability of facilities, equipment, supplies, and other operational resources.
Maintain organized and accurate records related to quality assurance, safety activities, facility inspections, maintenance requests, and corrective actions.
Communicate operational observations, safety concerns, facility deficiencies, and recommendations to the FBO Manager and appropriate leadership.
Coordinate with airport representatives, contractors, vendors, and internal departments regarding facility operations, inspections, and service requirements.
Work with the FBO Manager to support daily operational priorities, resolve facility-related concerns, and identify process improvement opportunities.
Perform other related duties as assigned.