Facility Coordinator

JLL•New York, NY

9d•Onsite

About The Position

As a Facility Coordinator at JLL, you will manage high-volume mail and package services for a client site, serving as a key point of contact for employees, vendors, and shipping carriers. You will oversee incoming and outgoing mail, packages, courier services, and mailroom service requests while providing a high level of customer service. The role uses USPS, UPS, FedEx, Package Zen, and Nuvolo to coordinate deliveries, maintain package accountability, manage service tickets, and support daily mailroom operations. You will also assist with general facilities operations, office services, supply management, workplace events, office moves, and other facility initiatives as needed. This on-site position is in New York, NY, with a Monday–Friday schedule of 9:00 AM–6:00 PM. Compensation is listed as $28.00 per hour, with expected annual compensation of $59,400.

Requirements

2–4 years of experience in mailroom operations, shipping and receiving, logistics coordination, workplace services, or facilities support.
Experience using shipping platforms such as USPS, UPS CampusShip, FedEx Ship Manager, or similar carrier systems.
Experience managing service requests, ticketing systems, or workflow management platforms.
Strong proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to accurate records and documentation.
Excellent customer service, verbal communication, and problem-solving skills.
Ability to lift and move packages in accordance with site safety requirements.
Ability to work independently with professionalism and accountability.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Experience using Package Zen or similar package-tracking software.
Experience using Nuvolo or other facilities/service management platforms.
Background supporting corporate mailroom, workplace services, or office operations environments.
Knowledge of USPS, UPS, FedEx, and courier shipping procedures and best practices.
Experience generating operational reports and tracking service metrics.
Familiarity with mailroom security procedures, chain-of-custody practices, and package accountability standards.

Responsibilities

Receive, sort, process, and distribute incoming mail, parcels, overnight shipments, and courier deliveries.
Prepare and process outgoing shipments using USPS, UPS, FedEx, and other approved carriers.
Maintain accurate shipping records, tracking information, and proof-of-delivery documentation.
Coordinate same-day, overnight, and special shipment requests while following carrier requirements.
Monitor package inventories and storage areas to support timely pickup and delivery.
Investigate shipment discrepancies, lost packages, and delivery exceptions, working with carriers to resolve issues.
Use Package Zen to log, track, and manage package receipt and delivery processes.
Maintain package accountability and chain-of-custody records.
Generate reports and tracking documentation on package volume, delivery metrics, and operational activity.
Identify process efficiencies and support continuous improvement in mailroom operations.
Manage mailroom service requests and tickets in Nuvolo.
Respond to employee inquiries about mail, package deliveries, shipping requests, and mailroom services.
Monitor ticket status and complete requests in accordance with service level expectations.
Maintain accurate documentation in Nuvolo, escalate issues as needed, and coordinate resolution with internal teams.
Assist with general facilities operations, office services, supply management, and special projects.
Support workplace events, office moves, and other facility initiatives when required.
Maintain mailroom equipment, shipping supplies, and inventory to support uninterrupted operations.