Quality Engineering Supervisor
About The Position
The Quality Engineering Supervisor owns field quality across ADI’s Exclusive Brands product lines globally, protecting customers and the business by managing quality holds, stop-ship decisions, warranty claims, returns, and non-conforming inventory. The role turns field and returns data into clear actions for Engineering, Procurement, and Operations, and partners with Tech Support, Warehouse, Finance, Sales, Safety/Legal, and regional leadership to resolve quality issues consistently across regions. It also supervises quality technicians and requires sound judgment when making containment and disposition decisions under time pressure. The role oversees the field quality function across the US, UK, and Australia; manages product holds and stop-ship execution; oversees return processes and return-to-vendor approvals; and works with internal teams and suppliers on root cause analysis and corrective action. It prepares quality KPIs and trends for monthly business reviews, uses analytics and dashboards to identify emerging issues, and maintains and improves quality procedures, tracking tools, and documentation.
Requirements
- At least 5 years of experience in quality, field quality, or returns management for hardware or electronics products.
- Experience managing quality holds, stop-ship decisions, containment, and non-conforming material disposition.
- Experience with RMA, warranty, and return-to-vendor processes.
- Experience with root cause analysis and corrective action methods such as 8D, 5 Whys, or Fishbone.
- Experience with ERP systems for inventory and returns transactions; SAP is preferred.
- Experience building and presenting quality KPIs and metrics to leadership.
- Experience supervising people or leading a team.
Nice To Haves
- Experience supporting multiple regions or global operations.
- Experience with Jira, Confluence, SharePoint, and Power BI.
- Experience with AI or advanced analytics tools for quality data.
- Experience with incoming quality inspection and supplier quality management.
- Experience in distribution or with connected/IoT hardware products.
Responsibilities
- Own the field quality function across the US, UK, and Australia, ensuring consistent processes and decisions in every region.
- Manage the quality hold process, including placing, tracking, and releasing products through the quality hold board.
- Lead stop-ship decisions and execution according to the stop-ship SOP, coordinating containment with Warehouse, Sales, and Tech Support.
- Oversee RMA, DRMA, SRMA, and return-to-vendor processes, including reviewing and approving RTV requests.
- Partner with Engineering and Procurement to drive root cause analysis and supplier corrective actions for field failures.
- Partner with Finance on warranty, returns, and non-conforming inventory costs, and with Safety/Legal on product safety issues.
- Prepare and present quality KPIs, DRMA trends, and goals for the monthly business review.
- Use analytics and dashboard tools to identify emerging field quality trends and prioritize actions.
- Maintain and improve quality SOPs, trackers, and documentation.
- Supervise, coach, and develop quality technicians across regions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
