Quality Document Control Specialist

Resource Label Group • Garner, NC

5d

About The Position

The Document Control Specialist administers the Quality Management System (QMS), document control, quality records and reporting, training administration, calibration programs, audit support, and quality compliance activities. The role serves as the functional administrator for the electronic quality system and database (QCBD), maintaining system effectiveness, data integrity, workflows, training records, controlled documents, and audit readiness.

The specialist compiles and analyzes quality data from QCBD, CERM, ePace, audits, customer complaints, nonconformances, training records, and other sources. The position develops KPI reports, dashboards, and trend analyses to identify recurring issues, emerging risks, and improvement opportunities. It also maintains FSC documentation, administers GMP and quality compliance training, and manages records and programs such as document revision control, CAPA tracking, audits, investigations, equipment calibration and validation, and supplier qualification.

The role supports audits, inspections, investigations, and management reviews by preparing records, coordinating requests, and working with cross-functional teams. It facilitates continuous process improvement by analyzing quality, audit, customer feedback, nonconformance, safety incident, and process performance data to identify trends and support sustainable corrective and preventive actions. The specialist collaborates with Quality, Operations, and other departments to support accurate documentation and compliance with customer, ISO 9001, GMP, and company requirements. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least two years of experience in industrial quality control or a related field.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
• Strong attention to detail and effective written and verbal communication skills.
• Excellent organizational and technical writing abilities.
• Understanding of calibration and traceability requirements.
• Strong analytical, data synthesis, and problem-solving skills.

Nice To Haves

• Experience in the printing or packaging industry.
• Working experience with ISO 9001 standards and electronic Quality Management Systems (QMS).
• Internal auditor certification.

Responsibilities

• Administer and maintain the effectiveness of the QMS and serve as functional administrator for QCBD.
• Oversee document control, quality records, workflows, training records, data integrity, and audit readiness.
• Ensure policies, procedures, and controlled documents remain current, accurate, compliant, and properly maintained.
• Compile and synthesize quality data from QCBD, CERM, ePace, audits, complaints, nonconformances, training records, and other sources.
• Develop KPI reports, dashboards, and trend analyses to identify recurring issues, emerging risks, and improvement opportunities.
• Maintain FSC documentation and administer GMP and quality compliance training programs, including training matrices and records.
• Manage document revision control, CAPA tracking, audit documentation, investigation records, and other quality system requirements.
• Administer equipment calibration, validation, and supplier qualification programs by maintaining records, monitoring requirements, coordinating activities, and ensuring documentation, traceability, and follow-up.
• Support internal and external audits, inspections, investigations, and management reviews by preparing documentation, compiling records, and coordinating requests.
• Facilitate continuous process improvement by analyzing quality system data, audit results, customer feedback, nonconformances, safety incidents, and process performance data.
• Collaborate with Quality, Operations, and other departments to support accurate documentation, effective quality system processes, and compliance with applicable requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED