Quality Document Control Specialist

Resource Label Group • Garner, NC

6d

About The Position

The Document Control Specialist administers the Quality Management System (QMS), document control, quality records and reporting, training, calibration programs, audit support, and quality compliance activities. The role maintains the integrity, effectiveness, and audit readiness of quality systems and provides data-driven insights to support operational excellence.

The position serves as functional administrator for the electronic quality system and database (QCBD), maintaining controlled documents, workflows, training records, and data integrity. It compiles quality data from QCBD, CERM, ePace, audits, complaints, nonconformances, and other sources to develop KPI reports, dashboards, and trend analyses. The role also supports compliance training and documentation, manages quality-system programs, administers calibration, validation, and supplier qualification records, and supports audits, inspections, investigations, and management reviews.

Working with Quality, Operations, and other departments, the specialist contributes to continuous process improvement and sustainable corrective and preventive actions while supporting applicable customer, ISO 9001, GMP, and company requirements. The position works in an industrial environment and regularly involves sitting, standing, bending, reaching, and moving about the facility, with regular exposure to noise, dust, odors, fumes, and oils.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in industrial quality control or a related field.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
• Strong attention to detail and effective written and verbal communication skills.
• Excellent organizational and technical writing abilities.
• Understanding of calibration and traceability requirements.
• Strong analytical, data synthesis, and problem-solving skills.

Nice To Haves

• Experience in the printing or packaging industry.
• Working experience with ISO 9001 standards and electronic Quality Management Systems (QMS).
• Internal auditor certification.

Responsibilities

• Administer and maintain the effectiveness of the QMS and serve as functional administrator for QCBD, overseeing document control, quality records, workflows, training records, data integrity, and audit readiness.
• Keep policies, procedures, and controlled documents current, accurate, compliant, and properly maintained.
• Compile and synthesize data from QCBD, CERM, ePace, audits, customer complaints, nonconformances, training records, and other applicable sources.
• Develop KPI reports, dashboards, and trend analyses to identify recurring issues, emerging risks, and improvement opportunities.
• Maintain FSC documentation and administer GMP and quality compliance training programs, training matrices, and training records.
• Manage document revision control, CAPA tracking, audit documentation, investigation records, and other quality-system requirements.
• Administer equipment calibration, validation, and supplier qualification programs by maintaining records, monitoring requirements, coordinating activities, and ensuring documentation, traceability, and follow-up.
• Support internal and external audits, inspections, investigations, and management reviews by preparing documentation, compiling records, and coordinating requests.
• Facilitate Continuous Process Improvement initiatives by analyzing quality-system data, audit results, customer feedback, nonconformances, safety incidents, and process performance data to identify trends and deliver sustainable CAPAs.
• Collaborate with Quality, Operations, and other departments to support accurate documentation, effective quality-system processes, and compliance with customer, ISO 9001, GMP, and company requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED