Quality & Customer Experience Intern

Emerson•Round Rock, TX

10d

About The Position

The intern partners with Quality, Customer Support, Product Engineering, Lifecycle Services, and business leaders to design customer surveys, analyze feedback, identify improvement opportunities, and develop executive dashboards that support data-driven decision-making. The role offers experience in customer experience management, quality systems, data analytics, and business process improvement through initiatives that influence customer satisfaction and business performance.

Requirements

Currently pursuing a bachelor's or master's degree in Business, Engineering, Quality Management, Data Analytics, Information Systems, Marketing, or a related field.
Strong analytical, quantitative, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Microsoft Excel.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and work effectively in a collaborative team environment.
Self-motivated, with curiosity for learning and continuous improvement.
Legal authorization to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Experience with Power BI or other data visualization and reporting tools.
Familiarity with survey platforms such as Microsoft Forms, Qualtrics, or SurveyMonkey.
Experience creating dashboards, scorecards, or visual reports.
Knowledge of basic statistical analysis techniques.
Experience working with large datasets.
Familiarity with customer satisfaction methodologies and Voice of the Customer (VoC) concepts.
Understanding of customer experience metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Exposure to quality management, continuous improvement, or business process improvement methodologies.

Responsibilities

Design and implement an internal and external customer satisfaction survey framework.
Develop and maintain a repeatable Voice of the Customer (VoC) process.
Research customer experience measurement best practices and develop survey questions and methodologies.
Design surveys for internal and external customers and assist with deployment and response collection.
Analyze customer feedback and survey responses to identify trends, risks, recurring concerns, and improvement opportunities.
Calculate, track, and report customer satisfaction metrics and key performance indicators.
Conduct root-cause analysis and develop recommendations based on customer feedback and survey findings.
Create dashboards, visual reports, and executive scorecards to communicate customer sentiment and business insights.
Present findings and recommendations to quality and business leadership in a clear, actionable format.
Support continuous improvement initiatives, including corrective and preventive actions driven by customer feedback.
Document processes, findings, and recommendations to support long-term program sustainability.