Order Support Customer Experience Intern
About The Position
The Order Support Customer Experience Intern supports processes that help Schreiber deliver an exceptional customer experience. Working with teams across Customer Experience, Sales, and Supply Chain, the intern gains hands-on experience in problem solving, communication, order management, and customer support. The role involves learning order changes, mass updates in an ERP system, EDI, and GenAI automated order entry, as well as supporting order management and customer processes and gaining exposure to order-to-cash management. This is a paid, year-round internship based at Schreiber’s Home Office in Green Bay, Wisconsin, with a flexible hybrid schedule: three days onsite and the remainder remote. It averages approximately 20 hours per week during the school year, with up to 40 hours per week available during breaks. Hours are developed around the intern’s school schedule. The company provides a laptop and personalized training, weekly check-ins, a mentor, and flexible scheduling during finals and midterms.
Requirements
- Currently pursuing a bachelor’s degree with a major in Business Administration, Business Analytics, Supply Chain, and/or Finance.
- Must have at least three semesters remaining in school upon the start date; May 2028 graduates or later are eligible.
- Must be able to work at Schreiber’s Home Office in Green Bay, Wisconsin.
- Proficient in Excel.
- Effective time management skills and ability to multitask.
- Attention to detail and strong organizational skills.
- Strong verbal and written communication skills.
- Demonstrates initiative, curiosity, and willingness to learn.
- Must have reliable internet with a minimum 10 Mbps download speed to work remotely.
Responsibilities
- Collaborate with Order Support Coordinators, Customer Experience, Transportation, Distribution, Supply Chain Planners, and customers.
- Learn order changes, mass updates in an ERP system, EDI, and GenAI automated order entry.
- Take ownership of key order management and customer processes while assisting with everyday tasks.
- Gain exposure to all aspects of order-to-cash management.
- Assist Customer Experience Analysts in providing key strategic customers with responses and documents.
- Communicate with internal stakeholders to ensure timely issue resolution and task completion.
- Analyze data, identify trends, and support process improvement efforts.
- Participate in team meetings, training opportunities, and special projects.
Benefits
- Paid internship at an hourly rate of $18.75.
- Company-provided laptop.
- Flexible scheduling during finals and midterms.
- Relocation assistance for eligible internships.
- Rewards program for referring others.
- Eight free counseling sessions through the Employee Assistance Program.
- Company-provided retirement contributions through the 401(k) plan and Employee Stock Ownership Plan.
- Volunteer opportunities.
- Product discounts.
- Internship events and opportunities to build relationships at all levels.
- Mentorship, personalized training, and opportunities to job shadow different business areas.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
