Order Support Customer Experience Intern

Schreiber Foods • Green Bay, WI

2d • Hybrid

About The Position

This paid, year-round internship supports the processes that help Schreiber deliver an exceptional customer experience. The intern works with teams across Customer Experience, Sales, and Supply Chain and gains hands-on experience in problem solving, communication, order management, customer support, and order-to-cash management. The role includes learning order changes, mass updates in an ERP system, EDI, and GenAI automated order entry; taking ownership of key order-management and customer processes; and assisting with everyday tasks. The intern also supports Customer Experience Analysts serving strategic customers and contributes to issue resolution, data analysis, and process improvement.

The position is based at Schreiber’s Home Office in Green Bay, Wisconsin, with a flexible hybrid schedule of three days onsite and the remainder remote. The internship generally involves approximately 20 hours per week during the school year, with up to 40 hours per week available during breaks. Hours are developed around the intern’s school schedule, and flexible scheduling is offered during finals and midterms. A company laptop, personalized training plan, weekly training check-ins, a mentor, and opportunities to job shadow are provided.

Requirements

• Currently pursuing a bachelor’s degree with a major in Business Administration, Business Analytics, Supply Chain, and/or Finance.
• Must have at least three semesters remaining in school upon the start date; May 2028 graduates or later are specified.
• Must be able to work at Schreiber’s Home Office in Green Bay, Wisconsin.
• Proficient in Excel.
• Effective time management skills and ability to multitask.
• Attention to detail and strong organizational skills.
• Strong verbal and written communication skills.
• Demonstrates initiative, curiosity, and willingness to learn.
• Must have a reliable internet connection with a minimum 10 Mbps download speed for remote work.

Responsibilities

• Collaborate with Order Support Coordinators, Customer Experience, Transportation, Distribution, Supply Chain Planners, and customers.
• Learn order changes, mass updates in an ERP system, EDI, and GenAI automated order entry.
• Take ownership of key order-management and customer processes while assisting with everyday tasks.
• Gain exposure to all aspects of order-to-cash management.
• Assist Customer Experience Analysts in providing strategic customers with responses and documents.
• Communicate with internal stakeholders to support timely issue resolution and task completion.
• Analyze data, identify trends, and support process improvement efforts.
• Participate in team meetings, training opportunities, special projects, and other internship activities.

Benefits

• Paid internship at an hourly rate of $18.75.
• Company-provided laptop.
• Personalized training plan, weekly training check-ins, and an assigned mentor.
• Flexible scheduling during finals and midterms.
• Relocation assistance for eligible internships.
• Rewards program for referring others.
• Eight free counseling sessions through the Employee Assistance Program.
• Company-provided retirement contributions through the 401(k) plan and Employee Stock Ownership Plan.
• Volunteer opportunities to give back to the community.
• Product discounts.
• Internship events and opportunities to build relationships at all levels.
• Opportunities to job shadow different areas of the business.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern