Customer Experience Data Analyst Intern

JM Family • Deerfield Beach, FL

9d • Onsite

About The Position

The Customer Experience Data Analyst Intern will gain hands-on experience using data, analytics, automation, and emerging technologies to support JM Family’s Customer Experience department. The role involves turning complex data into meaningful insights, improving reporting capabilities, and exploring solutions that enhance business processes and support data-driven decision-making. Interns contribute to department initiatives and learn about JM Family’s culture, core values, and business operations through work and learning opportunities.

The ideal candidate is available to work full-time during the Summer Internship Program from May 24, 2027, through July 30, 2027. The position requires onsite work Monday through Friday for the duration of the program. Flexible working arrangements may be available depending on business needs, subject to performance, business needs, and manager discretion.

Requirements

• Be actively enrolled in a degree-seeking program at an accredited college or university, with a focus in a relevant field; related fields may also be considered.
• Have completed at least one semester of coursework.
• Have advanced-level proficiency in Microsoft Excel, including experience working with large, complex datasets and using advanced functionality for data analysis and transformation.
• Have advanced-level Power BI experience, including demonstrated experience building dashboards and reports and transforming Excel-based data into Power BI solutions.
• Have strong analytical and problem-solving skills, attention to detail, and a commitment to data quality.
• Have excellent written and verbal communication skills and the ability to create and deliver professional presentations to leadership and business stakeholders.
• Be able to work onsite Monday through Friday for the duration of the Summer Internship Program.

Nice To Haves

• Hands-on experience creating Agentic AI solutions and AI agents.
• Relevant completed coursework in Business Analytics, Information Systems, Computer Science, Business Operations, Data Analytics, Marketing, Communications, or related fields.

Responsibilities

• Analyze customer experience, dealer, case management, and operational data to identify trends, patterns, opportunities, and areas for improvement.
• Transform complex Excel spreadsheets and datasets into structured, interactive Power BI reports and dashboards that provide actionable insights to Customer Experience leadership.
• Use advanced Excel capabilities to clean, manipulate, analyze, organize, and validate large and complex datasets for accurate and reliable reporting.
• Identify opportunities to transition manual, Excel-based reporting and processes into automated and interactive solutions using Power BI, Power Automate, and other Microsoft applications and services.
• Research, develop, test, and implement Agentic AI solutions, including AI agents designed to perform defined tasks, retrieve information, analyze data, and automate business processes.
• Prepare and present analytical findings, trends, and recommendations to leadership and internal business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed