Customer Experience Data Analyst

Deckers Brands•Denver, CO

3d•$61,800 - $71,000•Remote

About The Position

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. As a Customer Experience Data Analyst, you’ll empower Customer Experience leaders and teams to make informed decisions by translating orderbook and operational data into reliable reporting, actionable insights, and clear business recommendations. You’ll develop and maintain Tableau and advanced Excel solutions, monitor data quality, and investigate discrepancies across reporting layers and source systems. You’ll own new projects and reporting initiatives end-to-end, collaborating with CE Leadership, Supply Chain, D&D, and global stakeholders. You’ll also apply approved AI and automation capabilities to improve the speed, quality, consistency, and scalability of reporting while maintaining data stewardship. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Requirements

2+ years of experience using Microsoft Excel with large datasets
2+ years of reporting, analytics, or business intelligence experience
Experience building dashboards and visualizations in Tableau or similar BI tools
Advanced Excel skills including lookups, SUMIFS, pivot tables, and large dataset analysis
Strong analytical, problem-solving, and root-cause analysis skills
Ability to translate business objectives into reporting solutions and actionable insights
Experience with data quality validation and reporting governance practices
Effective communication and stakeholder management skills
Self-motivated with the ability to manage multiple priorities in a remote environment
Commitment to Deckers values: Be Bold, Honest, Open, Courageous, and Kind

Responsibilities

Build, maintain, and enhance Tableau dashboards and advanced Excel reporting solutions
Partner with Customer Experience and cross-functional stakeholders to translate business needs into data-driven insights and recommendations
Design and validate reporting logic, calculations, and visualizations to ensure data accuracy and usability
Monitor reporting performance and investigate data discrepancies to support timely issue resolution
Support reporting migrations, enhancements, and continuous improvement initiatives
Manage reporting requests, priorities, and stakeholder communication
Maintain reporting documentation, training materials, and governance standards
Deliver ad hoc analysis and reporting to support Customer Experience and Supply Chain business priorities