Customer Experience Data Analyst Intern
About The Position
The JM Family College Internship Program offers college students meaningful work experiences related to their studies, with opportunities to contribute to team success, learn about JM Family’s companies and culture, develop new skills, and participate in learning and networking opportunities. Interns gain hands-on experience through department projects and initiatives and learn about the company’s core values: Consideration, Cooperation, Communication, Innovation, and Accountability. As a Customer Experience Data Analyst Intern, you will use data, analytics, automation, and emerging technologies to support the Customer Experience department. The role involves turning complex data into useful insights, improving reporting capabilities, and exploring solutions that improve business processes and support data-driven decisions. The ideal candidate can work full-time during the Summer Internship Program from May 24, 2027, through July 30, 2027. The position requires onsite work Monday through Friday for the program, with flexible working arrangements depending on business needs. JM Family Enterprises, Inc. is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. Work arrangements may be revised at the company’s discretion based on performance and business needs.
Requirements
- Be actively enrolled in a Bachelor’s, Master’s, or other degree-seeking program at an accredited college or university, with at least one semester of coursework completed.
- Have a focus in a relevant field; candidates in related fields will also be considered.
- Have advanced-level proficiency in Microsoft Excel, including experience with large, complex datasets and advanced functionality for data analysis and transformation.
- Have advanced-level Power BI experience, including demonstrated experience building dashboards and reports and transforming Excel-based data into Power BI solutions.
- Have strong analytical and problem-solving skills, attention to detail, and a commitment to data quality.
- Have excellent written and verbal communication skills and the ability to create and deliver professional presentations to leadership and business stakeholders.
- Be able to work onsite Monday through Friday for the duration of the Summer Internship Program.
- Be available to work full-time during the Summer Internship Program, May 24, 2027, through July 30, 2027.
Nice To Haves
- Hands-on experience creating Agentic AI solutions and AI agents.
- Relevant coursework in Business Analytics, Information Systems, Computer Science, Business Operations, Data Analytics, Marketing, Communications, or related fields.
Responsibilities
- Analyze customer experience, dealer, case management, and operational data to identify trends, patterns, opportunities, and areas for improvement.
- Transform complex Excel spreadsheets and datasets into structured, interactive Power BI reports and dashboards for Customer Experience leadership.
- Use advanced Excel capabilities to clean, manipulate, analyze, organize, and validate large, complex datasets for accurate and reliable reporting.
- Identify opportunities to replace manual, Excel-based reporting and processes with automated, interactive solutions using Power BI, Power Automate, and other Microsoft applications and services.
- Research, develop, test, and implement Agentic AI solutions, including AI agents designed to perform defined tasks, retrieve information, analyze data, and automate business processes.
- Prepare and present analytical findings, trends, and recommendations to leadership and internal business partners.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
