Quality Coordinator - Casual

Summit Orthopedics • Woodbury, MN

1d • $27 - $34 • Onsite

About The Position

Under the direction of the Quality and Performance Improvement Manager, the Quality Coordinator supports Summit Orthopedics’ quality, patient experience, research, and performance improvement efforts through data management and reporting, quality system administration, process improvement, and patient relations. The role manages assigned quality data systems and reporting processes, helping ensure the accuracy, integrity, accessibility, and timely delivery of quality, patient experience, patient-reported outcome, and regulatory data. It analyzes and translates data into useful information for organizational priorities, regulatory requirements, research, and improvement initiatives.

Working collaboratively with clinical, operational, and administrative teams, the Quality Coordinator supports process improvement through data analysis, workflow evaluation, implementation, and ongoing monitoring. The position also facilitates timely, compassionate, and effective resolution of patient concerns and helps identify opportunities for system-level improvement.

This is a casual opportunity based at the Corporate Office in Woodbury, Minnesota. The employee must be available for at least one shift per pay period. The specific schedule and needs vary according to projects and department needs.

Requirements

• Availability for a minimum of one shift per pay period.
• Ability to handle sensitive patient, quality, regulatory, and organizational information confidentially.

Responsibilities

• Coordinate recurring and ad hoc quality reporting for organizational performance, quality improvement initiatives, regulatory requirements, research, and operational decision-making.
• Develop, maintain, validate, analyze, and distribute assigned quality reports and dashboards using organizational databases and reporting platforms.
• Support administration and maintenance of quality reporting systems and applications, including system configuration, troubleshooting, testing, workflow maintenance, and vendor coordination as appropriate.
• Monitor quality data accuracy and integrity through routine validation, discrepancy identification, investigation, and escalation or collaboration on solutions.
• Support quality and process improvement initiatives through data collection and analysis, workflow evaluation, implementation of improvement strategies, and ongoing outcome measurement.
• Collaborate with physicians, operational leaders, clinic staff, vendors, and cross-functional teams on quality initiatives, reporting needs, and effective use of quality data.
• Support patient relations by receiving and documenting patient concerns, communicating with patients and internal stakeholders, coordinating follow-up, and assisting with timely resolution under organizational policies and processes.
• Maintain confidentiality and appropriately handle sensitive patient, quality, regulatory, and organizational information.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k)
• Profit-sharing retirement plan
• Potential additional compensation through bonuses, differentials, and/or deferred compensation

What This Job Offers

• Education Level: No Education Listed