Quality Coordinator - Casual

Summit Orthopedics • Woodbury, MN

1d • Onsite

About The Position

At Summit Orthopedics, the Quality Coordinator supports the organization’s quality, patient experience, research, and performance improvement efforts through data management and reporting, quality system administration, process improvement, and patient relations. Reporting to the Quality and Performance Improvement Manager, this role manages assigned quality data systems and reporting processes to help ensure the accuracy, integrity, accessibility, and timely delivery of quality, patient experience, patient-reported outcome, and regulatory data. The coordinator analyzes and translates data into meaningful information to support organizational priorities, regulatory requirements, research, and improvement initiatives.

Working with clinical, operational, and administrative teams, the Quality Coordinator supports process improvement initiatives through data analysis, workflow evaluation, implementation, and monitoring. The position also helps facilitate timely, compassionate, and effective resolution of patient concerns and identifies opportunities for system-level improvement.

This is a casual opportunity based at Summit Orthopedics’ Corporate Office in Woodbury, Minnesota. The incumbent must be available for at least one shift per pay period; the specific schedule and needs vary according to projects and department needs.

Requirements

• Availability for a minimum of one shift per pay period.
• Ability to maintain confidentiality and appropriately handle sensitive patient, quality, regulatory, and organizational information.

Responsibilities

• Coordinate recurring and ad hoc quality reporting for organizational performance, improvement initiatives, regulatory requirements, research, and operational decision-making.
• Develop, maintain, validate, analyze, and distribute assigned quality reports and dashboards using organizational databases and reporting platforms.
• Support administration and maintenance of quality reporting systems and applications, including system configuration, troubleshooting, testing, workflow maintenance, and vendor coordination as appropriate.
• Monitor quality data accuracy and integrity through routine validation, investigate discrepancies and potential causes, and escalate or collaborate on solutions.
• Support quality and process improvement initiatives through data collection and analysis, workflow evaluation, implementation of improvement strategies, and ongoing outcome measurement.
• Collaborate with physicians, operational leaders, clinic staff, vendors, and cross-functional teams on quality initiatives, reporting needs, and effective use of quality data.
• Support patient relations by receiving and documenting concerns, communicating with patients and internal stakeholders, coordinating follow-up, and assisting with timely resolution under organizational policies and processes.
• Maintain confidentiality and appropriately handle sensitive patient, quality, regulatory, and organizational information.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) and profit-sharing retirement plan
• Potential additional compensation in the form of bonuses, differentials, and/or deferred compensation

What This Job Offers

• Education Level: No Education Listed