Quality Control Lead, Detainee Transport Operations
About The Position
The Quality Control Lead establishes, monitors, and enforces compliance standards for secure detainee transport operations across Texas, with limited operations in New Mexico and Oklahoma. The role audits field operations, fleet maintenance records, and security protocols to ensure compliance with federal regulations and contractual requirements. Working with management and government auditors, the lead conducts site inspections, analyzes operational performance, and implements corrective action plans to support safety, operational integrity, and contractual compliance across the tri-state footprint. This is a full-time, exempt/salaried position based in Texas, statewide, with remote teleworking and travel requirements of up to 50%. The position pays $125,000 to $140,000 annually. Final offer determination considers educational background, relevant experience, and labor category mapping requirements.
Requirements
- At least 3–5 years of experience in quality control, quality assurance, or compliance auditing within secure transport, law enforcement, corrections, or similar government contracting environments.
- Deep understanding of federal government contracting compliance, detainee transport standards, PBNDS standards, and DOT fleet safety regulations.
- Ability to create compliance checklists, perform root cause analysis, write technical audit reports, and manage corrective action tracking systems.
- Ability to pass a rigorous federal background investigation and obtain and maintain required security clearance.
- Valid driver's license with a clean driving record.
- Willingness to travel up to 50% across Texas, New Mexico, and Oklahoma for field audits.
- Exceptional attention to detail, strong analytical capabilities, and professional written and verbal communication skills for interfacing with federal stakeholders.
Nice To Haves
- Associate’s or bachelor’s degree in Quality Management, Criminal Justice, Business Administration, or a related field, or an equivalent combination of training and quality assurance experience.
Responsibilities
- Conduct routine and unannounced quality control audits of transport routes, vehicle fleets, holding facilities, and field personnel.
- Monitor compliance with federal detainee transport standards, ICE/PBNDS requirements, Department of Transportation motor carrier regulations, and state security mandates.
- Audit fleet maintenance logs, vehicle safety inspection checklists, driver logbooks, and equipment standards to ensure operational readiness and safety.
- Identify operational deficiencies, investigate non-compliance incidents, and develop, track, and implement Corrective Action Plans to prevent recurrence.
- Review and refine operational SOPs, detainee custody protocols, and security guard procedures to support consistent quality and risk mitigation across regions.
- Generate monthly quality reports, audit findings summaries, and compliance performance metrics for leadership and government contracting officers.
- Work with operational supervisors to train personnel on compliance standards, security protocols, and continuous quality improvement methodologies.
- Serve as the lead point of contact during government compliance reviews, inspections, and external quality audits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
