Dispatcher, Detainee Transport Operations
About The Position
The Dispatcher coordinates live communications, vehicle tracking, and real-time routes for secure detainee transport operations across Texas, with limited operations in New Mexico and Oklahoma. The Dispatcher serves as the communications link between transport vehicles, field officers, and receiving detention facilities. The role monitors GPS runs and driver hours-of-service, maintains radio and CAD records, and responds to route variances, delays, and emergencies under the supervision of the Dispatch Supervisor. The position is full-time, hourly, non-exempt, based in Nashville, Tennessee, and does not require travel or teleworking. The listed pay is $27 per hour, including a $21.91 base rate and $5.09 in health and welfare benefits. The anticipated start is in late 2026.
Requirements
- At least one year of dispatching experience in emergency services (911), law enforcement, security transport, or commercial fleet operations.
- High school diploma or GED.
- Proficiency with Computer-Aided Dispatch software, multi-line phone systems, two-way radios, and GPS tracking tools.
- Strong verbal communication skills and precise data-entry ability.
- Ability to remain calm and decisive under pressure.
- Ability to pass a thorough federal background investigation and drug screening, and to secure required government clearance.
- Willingness to work flexible shifts, including nights, weekends, and holidays, to support 24/7 regional operations.
Nice To Haves
- Associate’s degree or dispatch certification.
Responsibilities
- Maintain continuous radio, phone, and CAD communications with active detainee transport teams throughout Texas, with limited operations in New Mexico and Oklahoma.
- Track transport vehicles using GPS to monitor progress, confirm route adherence, and identify potential traffic or weather delays.
- Communicate estimated arrival times and detainee transfer details to detention centers, law enforcement agencies, and intake facilities.
- Report route delays, mechanical breakdowns, medical issues, or security incidents to the Dispatch Supervisor and initiate standard emergency protocols.
- Record shift activity, mileage, departure and arrival times, radio check-ins, and security updates in the CAD dispatch system.
- Help dispatch transport officers and assign fleet vehicles based on schedules, route demands, and driver availability.
- Monitor driver hours-of-service limits and verify required pre-departure check-ins for DOT compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
