Dispatcher, Detainee Transport Operations
About The Position
The Dispatcher is responsible for live communications, vehicle tracking, and real-time route coordination for secure detainee transport operations across Texas, with limited operations extending into New Mexico and Oklahoma. The position serves as the central communications link between active transport vehicles, field officers, and receiving detention facilities. Working under the supervision of the Dispatch Supervisor, the Dispatcher monitors active GPS runs and driver hours-of-service, maintains radio and CAD logs, and responds to route variances, delays, and emergencies to support safe, compliant, and punctual transit operations. The role is based in Nashville, Tennessee, is full-time, non-exempt/hourly, and does not require travel or teleworking. The listed pay is $27 per hour, comprising a $21.91 base rate and $5.09 in health and welfare benefits. The employer is building a pipeline for the position, with an anticipated start in late 2026. Flexible shifts, including nights, weekends, and holidays, are required to support 24/7 regional operations.
Requirements
- At least one year of dispatching experience in emergency services (911), law enforcement, security transport, or commercial fleet operations.
- High school diploma or GED.
- Proficiency with Computer-Aided Dispatch (CAD) software, multi-line phone systems, two-way radios, and GPS tracking tools.
- Strong verbal communication skills and precise data-entry ability.
- Ability to remain calm and decisive under pressure.
- Ability to pass a thorough federal background investigation and drug screening, and obtain required government clearance.
- Willingness to work flexible shifts, including nights, weekends, and holidays, to support 24/7 regional operations.
Nice To Haves
- Associate’s degree or dispatch certification.
Responsibilities
- Maintain continuous radio, phone, and CAD communications with active detainee transport teams throughout Texas and, to a limited extent, New Mexico and Oklahoma.
- Use GPS systems to track active transport vehicles, monitor progress and route adherence, and identify potential traffic or weather delays.
- Communicate estimated arrival times and detainee transfer details to detention centers, law enforcement agencies, and intake facilities.
- Immediately report delays, mechanical breakdowns, medical issues, and security incidents to the Dispatch Supervisor and initiate standard emergency protocols.
- Record shift activity, mileage, departure and arrival timestamps, radio check-ins, and security updates in the CAD dispatch system.
- Assist with dispatching transport officers and assigning fleet vehicles based on run schedules, route demands, and driver availability.
- Monitor driver hours-of-service limits and verify required pre-departure check-ins for compliance with DOT standards.
Benefits
- $5.09 per hour in health and welfare benefits, included in the listed full rate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
