Quality Control Lead, Outbound

The RealReal • Phoenix, AZ

1d

About The Position

The Quality Control Lead is responsible for auditing QC Analysts, monitoring daily audit processes, and partnering with Outbound Operations Management to identify skill gaps and enablement opportunities. The role supports continuous improvement by helping establish standard operating procedures and improved audit structures, communicating audit metrics, reviewing reports, investigating anomalies, and facilitating coaching, onboarding, audits, and training as needed. The position also analyzes audit and performance KPIs for the Outbound team and Outbound Quality Associates. Travel to Secaucus, New Jersey, is required 10% of the time.

Requirements

• At least 1 year of experience in process analysis, e-commerce production, training, or a related field.
• Strong leadership ability and desire to work in a fast-paced startup environment.
• Strong knowledge of adult learning principles.
• Comfort working with large data sets and analyzing reports.
• Experience using data platforms for reporting.
• Proficiency with Google platforms, such as Forms and Sheets.
• Strong written and verbal communication skills, including the ability to tailor communication to the audience and demonstrate executive presence.
• Exceptional attention to detail and organizational skills.
• Adaptability and openness to change.
• A growth mindset and solutions focus.
• Ability to travel 10% of the time to Secaucus, NJ.

Nice To Haves

• Bachelor’s degree.
• Experience and knowledge of luxury goods.
• Strong analytical and business intelligence background.
• Experience working in e-commerce operations.

Responsibilities

• Partner and align with the Outbound Operations team on enablement opportunities, including new processes, skill or knowledge gaps, and audit discrepancies.
• Help establish standard operating procedures and create an improved audit structure.
• Communicate metrics about audit failures and enablement opportunities.
• Partner with Operations leadership to facilitate coaching conversations.
• Review audit reports and investigate anomalies to provide a SMART action plan.
• Facilitate onboarding, audits, and training as needed.
• Analyze audit and performance KPIs for the Outbound team and Outbound Quality Associates.

Benefits

• $50 in monthly food credits for snacks and meals available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 18 paid time off (PTO) days, accruing from the first day of work.
• 10 paid holidays.
• State-of-the-art, climate-controlled warehouse facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed