Quality Control Lead

EVERSANA • Memphis, TN

17h • Onsite

About The Position

The Quality Control Lead is directly responsible for administrative functions and data management activities at EVERSANA’s Memphis distribution center. These activities include operations-related data entry, order analysis, controlled product order entry and release, reception, file management, logistics clerical work, accounts payable, 236 forms, and DEA-related clerical functions. The role coordinates these activities with Memphis and corporate management.

The Memphis distribution center operates 24 hours a day, five days a week, supporting the delivery of products to hospitals, clinics, and nursing homes. The position requires accurate, timely administrative work; adherence to standard operating procedures; and support for timely client order release. The work takes place in a temperature-controlled environment year-round, and a mandated uniform applies.

Requirements

• High school diploma or GED.
• Successful completion of a pre-employment background check.
• Good verbal and written communication skills.
• Basic math skills; a calculator may be used.
• Good attendance and the ability to follow instructions without deviation.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to complete assigned tasks in a timely manner.
• Ability to use IT hardware, software, and peripherals efficiently for daily tasks.
• Ability to communicate work requirements with coworkers and supervisors, receive and convey information accurately and promptly, and meet minimum productivity standards.
• Ability to maintain zero-defect performance.
• Analytical aptitude, self-motivation, and a solution-oriented approach.
• Flexibility and willingness to modify work schedules to support company needs.

Nice To Haves

• Prior experience in a distribution environment.

Responsibilities

• Review paperwork and verify that information and documents are clear, complete, and accurate.
• Use appropriate software applications to support office productivity.
• Maintain accurate records of Form 222 documents and purchase orders.
• Review records for completeness, accuracy, and timeliness, and prepare activity reports for management.
• Coordinate administrative activities across departments and develop relationships with outside vendors.
• Prepare and coordinate visits to the Memphis site.
• Process receipts and releases in the business system and update the appropriate logs.
• Create receipt-verification reports and check stocks.
• Maintain an adequate stock of office supplies.
• Process inventory adjustments.
• Answer and direct client calls.
• Greet guests and provide building access.
• Complete import and export forms for clients.
• Follow formal standard operating procedures related to operations.
• Ensure timely release of client orders.
• Understand and support the receipt, controlled-substance, OS&D, and Call Tag processes.
• Provide monthly inventory information to the appropriate areas.
• Complete inbound and outbound DEA Forms 222.
• Communicate with DLSS staff by email.
• Support assigned projects and perform tasks assigned by a supervisor or manager.

Benefits

• Medical and dental plans.
• Tuition reimbursement.
• Matching retirement plans (401(k)).
• Health Savings Account with EVERSANA contributions.
• Flexible Spending Account and Dependent Care Spending Account.
• Up to 18 days of accrued paid time off, in addition to 10 paid company holidays.
• Employee Assistance Programs, including financial, work-life balance, family planning, and legal support at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED