Quality Control Associate, Outbound

The RealReal • Phoenix, AZ

6d

About The Position

The Quality Control Associate (Outbound) inspects, records, and updates quality attributes for specific Outbound functions. The associate conducts daily audits of processes, people, and work areas, following audit guidelines and UPH expectations. The role works with Training and Development, the QC and Training Lead, and the Outbound team to identify training and communication needs, share process or skill gaps, uphold company brand standards, and foster a culture of learning, improvement, and total quality management.

Requirements

• Proven track record of auditing, QC metrics, and return rate metrics.
• Comprehensive understanding and knowledge of the functional areas to be audited.
• Ability to work independently and take initiative.
• Excellent time management skills.
• Ability to prioritize daily tasks and deadlines.
• Ability to work quickly and effectively with very strong attention to detail.
• Excellent verbal and written communication skills and interpersonal skills.
• Proficiency with Google Forms, Sheets, and pivot tables.

Responsibilities

• Conduct inspections in accordance with audit guidelines and UPH expectations.
• Collaborate with Training and Development to identify and execute training and communication.
• Communicate knowledge, process, and/or skill gaps identified through inspections.
• Uphold and maintain company brand standards.
• Collaborate with the QC and Training Lead and the Outbound team.
• Develop a positive culture of learning, improvement, and total quality management.
• Inspect, record, and update quality attributes of specific Outbound functions through daily audits of processes, people, and areas.

Benefits

• $50 in monthly food credits for snacks and meals available for purchase on site.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• 9 paid company holidays.
• 18 paid time-off (PTO) days, accruing from the first day of work.
• State-of-the-art, climate-controlled warehouse facility.
• Employees may be eligible for a bonus program or incentive pay, depending on role.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed