Quality & Compliance Supervisor

Marcus Corporation•Palm Desert, CA

1d•Onsite

About The Position

The Quality and Compliance Supervisor supports investigations, compliance reviews, auditing, monitoring, training, and risk mitigation. The role serves as a resource to internal stakeholders by helping interpret regulatory requirements, assess risk, and strengthen compliance operations. At HOTEL PASEO, the position also supports hotel safety and security functions, incident reporting and investigations, access monitoring, staff training, certification monitoring, and security equipment readiness. The role may require work nights, weekends, and/or holidays.

Requirements

At least one year of security and safety experience, including some supervisory or training experience.
Fluent English.
Communication skills for frequent interaction with guests and hotel staff.
Problem-solving, reasoning, motivating, organizational, and training abilities, particularly during emergencies.
Comfort applying policies and procedures.
Ability to document incidents.

Nice To Haves

Prior experience in a related field is recommended but not required.
CPR and First Aid certification preferred.
Working knowledge of OSHA and safety standards preferred.

Responsibilities

Ensure hotel safety and security functions are properly completed.
Assist with associate and guest reports to ensure accuracy and timely submission.
Maintain good working relationships with all hotel departments.
Ensure thorough investigations and reports are completed for incidents involving guests and associates.
Keep security equipment, including walkie-talkies, radios, and cameras, clean and in good working condition.
Monitor traffic in the lobby, restaurant, restrooms, garage, and room-service areas to control access by non-guests and unauthorized associates.
Report associates using unauthorized hotel entrances or exits when arriving for or leaving work.
Assist in training and educating staff on current safety and security issues and compliance with company and state policies and applicable regulations.
Monitor staff certifications under company and state policies.
Coordinate and train hotel staff on fire brigade and fire safety procedures.
Assist with CPR classes for Security staff and other appropriate employees.
Inform management of hazardous situations, emergencies, or threats to guests, employees, or hotel assets.
Schedule preventive maintenance and repairs to security equipment and ensure equipment is prepared and operational for the following day's work.
Patrol the property and greet guests.
Perform other duties as assigned.

Benefits

Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
Paid time off.
Medical, dental, and vision insurance offered after one month of employment.
Company-paid life insurance.
Employee assistance program for full-time associates.
401(k) with employer match.
Ability to grow a career and transfer between properties.
Early wage access.
Free parking.