Aftercare Resource Navigator Quality & Compliance Supervisor

Our CFS Program • Lauderhill, FL

1d • Remote

About The Position

The Aftercare Resource Navigator Quality & Compliance Supervisor leads quality and compliance support for assigned programs. The role provides remote and onsite technical assistance to program staff to develop, implement, and maintain quality assurance and improvement systems that support productivity, performance, outcomes, contract goals, and Eckerd Connects’ mission, vision, and values. The position is remote and requires 25% travel as needed for program visits.

The supervisor partners with program and agency teams to review quality and safety metrics, identify opportunities for intervention, develop and monitor improvement initiatives, and implement program improvement plans and corrective actions. The role also supports compliance with regulatory requirements, reporting, accreditation activities, and agency-wide continuous quality improvement efforts. As leader of the Quality team, the supervisor may provide cross-training and support in analysis, compliance reviews, program and systems evaluation, curriculum development, training, and retention activities.

The After Care Resource Navigator Program supports youth returning to the community from residential commitment facilities. It identifies and establishes relationships with resources, connects youth and their families to services, and provides transitional planning for youth who may receive Conditional Release or Post-Commitment Probation supervision, as well as youth released without supervision.

Requirements

• Bachelor’s degree from an accredited college or university in Accounting, Finance, Business, Public Administration, or a related field; alternatively, an Associate’s degree plus two years of relevant experience.
• At least two years of Quality Improvement or Quality Assurance experience.
• For applicants with an Associate’s degree, two years of experience monitoring nonprofit contracts in criminal justice, social services, or education.
• At least one year of experience in a supervisory or team lead capacity.
• Skills in employability, vocational and rehabilitative programming, evaluation and diagnosis, analysis, written and oral communication, interpersonal relationships, coaching, counseling, computer literacy, and training.
• Must pass the required background screening, including applicable state, local, and funder criminal background checks.
• Must pass a drug screen under the organization’s Substance Abuse and Drug-Free Workplace policy.
• Must meet Eckerd Connects auto insurance requirements and be able to drive for business purposes.
• Must possess and maintain an appropriate, valid state driver’s license.
• Must be able to travel as required, including local travel, travel to other states, overnight travel, or consecutive days of travel.

Nice To Haves

• Specialized knowledge or experience working with individuals with substance use challenges, underemployment, or child welfare.
• Knowledge of statutes, contract terms, and Quality Management standards.
• Ability to analyze data and trends, apply findings to accepted standards, and recommend improvements.
• Ability to identify challenges and propose short- and long-term solutions.

Responsibilities

• Provide remote and onsite technical assistance and guidance to program staff on developing, implementing, and maintaining quality assurance and improvement systems.
• Partner in analyzing program quality and safety metrics to determine when quality improvement intervention is needed.
• Develop and monitor quality improvement initiatives to improve or sustain program goals, measure deliverables, identify staffing-related improvement areas, and evaluate client outcomes.
• Provide subject matter expertise on programming design and the selection of training programs and workshops.
• Collaborate with Operations and relevant Eckerd Connects teams to implement and monitor program improvement plans, corrective action plans, formal program responses, and other measures resulting from audits.
• Monitor and analyze assigned programs’ quality metrics and relevant data for regulatory compliance and quality improvement practices.
• Prepare monthly performance outcome reports and other required reports based on technical assistance provided to assigned programs.
• Maintain schedules, databases, and other tools that document, track, evaluate, and report contractual requirements and program tasks.
• Provide staff and participants with current information about applicable federal and state rules, contract requirements, procedures, and policies.
• Promote and participate in agency-wide continuous quality improvement initiatives, including the Performance and Quality Improvement Committee.
• Lead the Quality team in performing necessary functions through cross-training and joint support, including quantitative analysis, compliance reviews, qualitative program and systems analysis, and professional development activities.
• Participate in accreditation maintenance and re-accreditation activities.

Benefits

• Low-cost medical, dental, and vision insurance.
• 19 days of paid time off in the first year.
• 11 paid holidays.
• Retirement savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group Term Life and AD&D Insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• PTO Exchange.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager