Resource Navigator

Harris County • Houston, TX

13h • Hybrid

About The Position

Under the direct supervision of the Food and Benefits Assistant Manager, the Resource Navigator is responsible for supporting Harris County Public Health’s resource navigation and outreach activities to connect residents to federal/state/local benefit programs and internal and external programs/services. The position will primarily work out in the field and at various events and locations within Harris County.

Requirements

• High school diploma or equivalent.
• At least one (1) year of experience in community outreach, customer service, or social services.
• At least one (1) year of experience working with diverse populations, including low-income, underserved, and culturally diverse communities.
• Valid Texas Driver's License upon hire.
• Intermediate proficiency in the use of laptop, tablet, and cellphone along with Microsoft Office Suite.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Strong communication and interpersonal skills, with the ability to engage community members and collaborate with community partners.
• Ability to maintain confidentiality when dealing with sensitive information.
• Must use your personal mobile device for our Multi-factor Authentication process.

Nice To Haves

• Community Health Worker certification.

Responsibilities

• Provides application assistance and follow-up (as appropriate) to Harris County residents for federal, state, and local benefit programs.
• Facilitates connections to Harris County Public Health services and other community resources/services to address identified needs/concerns related to the social determinants of health, when applicable.
• Conducts community outreach and facilitates community engagement initiatives aimed at enhancing awareness of resource navigation services, including canvassing local businesses/organizations and attending community events.
• Schedules appointments for community members at various HCPH Clinics to facilitate access to healthcare and preventative services.
• Builds and maintains relationships with stakeholders and organizations to create and sustain innovative partnerships to reach target populations for the resource navigation and outreach programs.
• Accurately documents all client interactions, services provided, and follow-up actions in the designated record/system.
• Ensures that information is documented timely and in accordance with organizational policies and confidentiality guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED