Resource Navigator

LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY•Sarasota, FL

2d•Onsite

About The Position

Lightshare Behavioral Wellness and Recovery is seeking individuals to join their team and make a difference in others' lives. The organization values Compassion, Acceptance, Respect, Empowerment, and Stewardship. The Resource Navigator role focuses on client engagement, daily operations, and collaboration.

Requirements

HS Diploma or GED is required.
Experience with Credible is a plus.
Experience with behavioral health is a plus.
Experience with customer service or receptionist duties is a plus.

Responsibilities

Assure day-by-day engagement with clients in person and by phone are conducted in a professional and courteous manner.
Assure that daily operations involving accurate completion of assigned tasks are performed in a timely manner.
Show respect and a teamwork spirit when collaborating with peers and superiors.
Answer incoming calls and route them to the appropriate sites for existing clients.
Identify client’s chief complaint/reason for visit/call.
Assist clients with questions such as hours of operation, the time of next appointment, provider’s name, etc., for existing clients.
Reschedule appointments with requested department/program and hours of operation for existing clients.
Offer resources and information regarding Programs and services offered through First Step of Sarasota.
Offer information regarding community resources and how clients can access them.
Offer immediate verbal support to clients in crisis before connecting them with the appropriate staff member/department/program.
Perform a brief assessment of client’s current mental status and needs for prospective clients for better determination on the connection with the appropriate program.
Connect the client with a Peer Support Specialist, Case Manager, Outpatient Therapist, based on the determined need of such services.
Collect minimum of information from prospective clients and documenting it in the system.
Encourage clients to engage in the offered services.
Optimize client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
Maintain client confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
Maintain inter- and intradepartmental workflow by fostering a spirit of cooperation.