Resource Navigator

Face To Face Health & Counseling Services•Saint Paul, MN

22h•Onsite

About The Position

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education and employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 4,000 youth annually. The Resource Navigator is responsible for ensuring that youth’s basic needs are met by procuring, organizing, and maintaining adequate supplies of food, personal hygiene products, and other essential items. The Resource Navigator monitors inventory and ensures these resources are readily available to youth accessing SafeZone. This position is 37.5 hours a week.

Requirements

Strong organizational skills
Experience with a positive youth development and harm reduction approach
Excellent interpersonal and communication skills
High reliability and integrity
High degree of problem-solving skill
Positive attitude and willingness to do what it takes to meet youth needs
Ability to work independently, exercising good judgment and involving others when necessary
Good crisis management skills and the ability to navigate stressful situations well
Valid driver’s license and current automobile insurance required
Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.

Nice To Haves

Minimum of 2 years’ experience working with youth experiencing homelessness or facing other barriers

Responsibilities

Engage with youth at the day shelter in a meaningful and respectful manner assisting them with various resources offered.
Maintain organization and operation of the Resource Room, Food Shelf, and Day Shelter
Stock and maintain inventory logs of Resource Room
Procure, pick-up, and transport and stock goods from outside sources such as Loaves and Fishes, Costco, and Restaurant Depot.
Partner with the development team to coordinate donations
Support volunteers/interns and/or group volunteer projects.
Ensure the day shelter space is clean and organized.
Support the kitchen with meals and stocking and organizing food/supplies.
Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, kitchen, or other areas as needed
Provide excellent customer service while greeting and checking youth into SafeZone
Respond to crisis situations in the space and de-escalate in a calm and professional manner
Perform other duties as assigned
Provide access to supportive services and resources
Establish healthy and appropriate physical and emotional boundaries with youth
Support healthy adolescent development of youth
Document youth services in database
Complete appropriate paperwork in a timely manner
Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
Collaborate with Community Engagement team for procurement of donations
Collaborate with other staff, maintain teamwork and professional working relationships with clients or other outside agencies or contacts
Provides all services guided by the evidence-based principles for helping youth overcome homelessness.