Quality Assurance

Professional Case Management Services of America•Valdosta, GA

1d•Onsite

About The Position

The Quality Assurance professional supports quality assurance, training, enhancement, and improvement activities related to support coordination and agency functions. This is a full-time, office-based position in Valdosta, Georgia, with monthly travel required to conduct group or individual training.

Requirements

Knowledge of intellectual and developmental disabilities programs, services, and best practices.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to determine work priorities and ensure proper completion of work assignments.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Knowledge of methods for compiling, organizing, and analyzing data.
Ability to develop and maintain spreadsheet documents used to track agency data.
Thorough knowledge of the State Database System used to complete Support Coordination Agency documentation and electronic records.
Knowledge of the IMAGE system for documentation and completing CIR delivery processes to Support Coordinators.

Responsibilities

Monitor the agency’s quality assurance and improvement program for assigned regions.
Maintain and update electronic databases for Support Coordination service documents and activities.
Develop and maintain a master schedule of activity and document due dates for assigned regions.
Review a monthly sample of 5–10% of service documentation for quality, timeliness, and completeness.
Review, analyze, and summarize data from Outcome Tools and Support Notes.
Conduct training on topics including new-hire orientation; residential and day-center field visits for new hires; documentation; ISP; version changes; referrals and critical incidents; requests for clinical reviews; specialized medical supplies; goals; move processes; discharges; budgets; Participant Direct; and other topics as needed.
Conduct individual Support Coordinator training on needs identified by the QA Team, QA Manager, and Leadership.
Attend region-specific Support Coordinator staff meetings at least quarterly or as needed to provide training and policy updates.
Participate in QA staff meetings and assigned Support Coordinator staff meetings.
Ensure Regional Managers and Leadership are informed of immediate concerns raised through the QA process.
Perform other duties assigned by the QA Manager and Leadership.