Quality Assurance Testing Systems Analyst II

Wounded Warrior Project • Jacksonville, FL

3d • Hybrid

About The Position

The Wounded Warrior Project (WWP) QA/Testing Systems Analyst II collaborates closely with teams to develop and implement precise test cases and procedural documentation for projects. Ensuring seamless functionality of software and applications, they play a vital role in delivering defect free solutions. As a key member of the IT team, the QA/Testing Systems Analyst II executes rigorous testing procedures, identifying and documenting defects while refining quality assurance methodologies. Together, they fortify the organization's technological capabilities and mission.

Requirements

• Demonstrated proficiency in test configuration and design.
• Excellent verbal and written communication skills, encompassing strong technical writing and/or procedural documentation expertise.
• Proven ability to manage multiple projects and priorities effectively and efficiently with varying complexity.
• Skilled in categorizing, estimating, recognizing patterns, and discerning changes in circumstances to identify relevant information.
• Demonstrated expertise in problem analysis and diagnostics, coupled with analytical thinking skills to evaluate information and results, enabling the selection of optimal solutions and effective problem-solving.
• Self-motivated, able to work within a collaborative project-based environment.
• Detail oriented and well-organized, with proven ability to meet deadlines while upholding data integrity and quality standards.
• Independent worker with a strong sense of confidentiality and judgment, particularly when dealing with sensitive matters.
• Ability to effectively communicate with users of diverse backgrounds and skill levels.
• High level of proficiency in Microsoft Office suite.
• High energy level, self-starter, and willing to take initiative.
• Strong organizational and time management skills.
• Demonstrated ability to respond to changing priorities and complete assignments and meet deadlines in a fast-paced, demanding working environment.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Three years of experience in process testing and/or creating technical/procedural documentation
• Three years of experience supporting projects to successful outcomes. This experience should demonstrate a strong understanding of project management processes.
• Bachelor’s degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Nice To Haves

• Experience working in a SCRUM or Agile environment.
• Experience working with testing/QA software.
• Two years of experience in project management.
• Two years of experience working with software and hardware vendors.
• One year of experience working with software lifecycles.
• Bachelor’s degree in computer science, information technology, or related technical field.
• None.

Responsibilities

• Translate business and functional requirements into manual test cases, ensuring database integrity, a positive user experience, and project satisfaction.
• Evaluate the intended functionality and technical architecture of new applications, providing valuable insights to development processes and analyzing documentation to ensure alignment.
• Contribute to the Knowledge Library by documenting and sharing knowledge with others to enhance customer service.
• Analyze formal test results to discover and resolve defects, bugs, errors, deployment/configuration issues, and interoperability flaws.
• Make recommendations for improvement of applications and/or systems to business partners.
• Review and analyze the effectiveness and efficiency of existing applications and systems and develop testing strategies for improving or leveraging these systems.
• Proactively troubleshoot program and system malfunctions, ensuring swift restoration of normal functioning.
• Continuously monitor and assess system performance to guarantee proper operation, while testing software performance and overseeing quality controls to maintain high standards of functionality and reliability.
• Enhance and optimize QA/Testing Analyst processes and tools, ensuring scalability and flexibility to meet organizational growth.
• Conduct peer reviews of QA/Testing Analysts' efforts, offering valuable feedback and mentoring for continuous improvement.
• Develop and manage comprehensive documentation for testing and end-user procedures, ensuring clarity and consistency throughout the process, while coordinating, overseeing, and executing functional testing and end-to-end testing procedures to maintain high quality standards.
• Implement protocols to remove testing data from databases, ensuring data integrity and security.
• Effectively communicate test progress, results, and relevant information to project stakeholders and management, collaborating closely with project personnel to identify and resolve issues, ensuring seamless project progression.
• Provide expert technical support to users, addressing system-related activities related to activities.
• Advise in the evaluation and solution of highly technical and complex testing functions and features, problems, and bugs.
• Contribute to the development of change control processes and guidelines for new and existing technologies.
• Contribute to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Responsible for defect reporting and advising the Donor Systems Support and Quality Assurance Manager on release decisions.
• Enhance IT Service Management (ITSM) systems through knowledge sharing, improving customer service.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level