Quality Assurance Supervisor
About The Position
The Quality Assurance Supervisor is a hands-on leader responsible for supporting product safety, quality standards, and team performance. Reporting to the Manager, Quality, this role supervises and coaches quality technicians and leads, drives daily performance, and works across teams to ensure compliance with food safety and quality standards. The supervisor also helps strengthen Good Manufacturing Practices (GMPs) and promote continuous improvement. This is an in-person manufacturing position based in Itasca. The supervisor has hourly reports across all three shifts and may need to arrive early or stay late based on business needs. Schedules may vary and are subject to change.
Requirements
- Demonstrated leadership experience.
- Strong communication and interpersonal skills.
Nice To Haves
- Bachelor of Science degree in Food Science, Microbiology, Chemistry, or a related field.
- HACCP certification.
- Experience with GFSI audits, such as FSSC ISO 22000 or SQF.
Responsibilities
- Be accountable for quality and food safety practices during operations.
- Maintain product holds and develop corrective actions (CAPA) using root cause analysis as needed; monitor CAPA effectiveness.
- Manage the quality assurance team by scheduling and approving timecards in Kronos, assigning tasks, and providing ongoing training and mentoring.
- Work with production to monitor processes and procedures for effectiveness and continuous improvement.
- Initiate, track, and trend NCRs and CAPAs in Pilgrim Smart Solve software for deviations.
- Participate actively as a member of the internal audit team in scheduled food safety and facility GMP audits.
- Coordinate pre-op, post-op, and glass/brittle plastic inspections.
- Serve as a communication liaison between management and quality staff to support corporate and plant-driven initiatives.
- Maintain the food safety plan as part of the food safety team and update SOPs as required.
- Ensure associates at all levels are trained on quality programs.
- Share best practices with other supervisors and managers within Ferrara.
- Perform and maintain the environmental monitoring and product testing programs.
- Trend monthly KPI data for the Quality Manager and assist with reports for senior leadership.
Benefits
- Comprehensive benefits supporting health and financial wellness.
- Paid time off (PTO).
- Eligible employees may receive an annual bonus based on company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
