Quality Assurance Supervisor

Children's Institute•Los Angeles, CA

12d

About The Position

The Quality Assurance Supervisor is responsible for the integrity of quality assurance activities for assigned programs, including compliance and program performance, chart and program documentation, program reporting, and preparation for agency audits. The role ensures that these activities are consistent with applicable legal, ethical, contractual, and agency requirements and expectations. The Supervisor serves as the agency’s primary liaison to the Department of Mental Health (DMH), manages quality assurance reviews and reporting, maintains tracking systems, supports training, and leads preparation for internal and external program audits. The position works collaboratively with agency leadership, program staff, the Family Engagement Team, Health Information Management, the Custodian of Records, and external stakeholders. It also develops and maintains relevant policies and procedures, promotes integrated services and agency values, protects confidential client records, and supports professional development and staff wellness. The position has overall responsibility for the direction, coordination, and evaluation of up to 10 direct reports. It requires a master’s or doctoral degree in psychology, social work, child development, or a related field; four years of managerial or supervisory experience in behavioral health or a related field; four years of program, quality assurance, billing, or service navigation experience; and current, valid licensure, registration, or waiver with the Board of Behavioral Sciences or Board of Psychology. Extensive travel, more than 50% of the time, is required. The listed annual compensation range is $84,641 to $103,262. Benefits include paid time off and holidays, eligible-employee medical, dental, and vision insurance, a 403(b) retirement plan with employer contribution for eligible employees, tuition reimbursement, and other insurance and professional development offerings.

Requirements

Master’s or doctoral degree in psychology, social work, child development, or a related field.
Four years of managerial or supervisory experience in behavioral health or a related field.
Four years of program, quality assurance, billing, or service navigation experience.
Current and valid licensure, registration, or waiver with the Board of Behavioral Sciences (BBS) or Board of Psychology (BOP).
Valid driver’s license and state-required auto insurance.
Ability and willingness to travel extensively, more than 50% of the time.
Ability to work with minimal supervision and handle confidential information.
Ability to protect patient privacy and the confidentiality, integrity, and availability of protected health information, and to limit its use and disclosure to authorized individuals and entities.
Ability to participate in, conduct, and sustain performance quality improvement activities according to assigned role and responsibilities.
Sensitivity to the cultural and socioeconomic characteristics of the service population.
Excellent verbal and written communication skills.
Punctual and dependable attendance.
Must be free from alcohol and drug abuse.
Must understand CII’s basic philosophy and participate fully in carrying out its mission.
Intermediate proficiency with computer programs in a Windows environment, including Word, Excel, and email.
Proficiency with database, internet, spreadsheet, word processing, and presentation software, and an Electronic Health Records System.
Completion of required training: New Hire Orientation, AB-1825 Sexual Harassment Prevention training, and Mandated Reporter training.
Completion of stated contingencies: influenza immunization or declination; COVID-19, MMR, and Tdap immunizations; education verification; reference check; California Department of Social Services background fingerprint clearance (FBI, DOJ, CACI); drug and alcohol screening; and tuberculosis screening.

Responsibilities

Serve as the primary agency liaison to the Department of Mental Health and facilitate clarification of policies, contracts, and agreements.
Share information obtained from DMH with designated agency leaders and supervisors for review before communicating it to programs.
Establish and maintain professional, collaborative working relationships with agency staff and external stakeholders.
Manage and monitor quality assurance review activities, including detailed reviews of client service chart documentation for quality, timeliness, and adherence to contractual and agency expectations.
Produce accurate and timely reports for leadership, program senior leadership, supervisors and managers, and DMH; monitor, disseminate, and reconcile reports.
Work collaboratively with the Family Engagement Team, Health Information Management, Custodian of Records, and program managers and supervisors to support effective communication and the agency’s values and mission.
Manage tracking systems to ensure accurate and timely accounting of reviews in coordination with relevant team members.
Support training and other activities that help staff and managers understand and meet contractual and agency quality-of-care and documentation expectations.
Identify staff training needs and develop and maintain training manuals and/or webinars.
Lead preparation for external and internal program audits in coordination with quality assurance leadership, HIM, FET, Compliance, and staff.
Lead meetings supporting ongoing quality assurance activities and standardized compliance.
Develop, implement, and amend relevant policies and procedures.
Promote integrated and effective care, a one-CII culture, and adherence to agency values.
Complete responsibilities professionally and collaboratively through in-person, email, and phone communication, including necessary follow-up.
Promote professional development and staff wellness.
Ensure confidentiality and maintenance of client records in compliance with HIPAA, agency policies and procedures, and licensure regulations.
Maintain knowledge of agency, licensing, and other governing-body program standards and policies, and develop professional knowledge through educational activities, publications, networking, benchmarking, and in-service programs.
Produce reports for management to promote an integrative services model.
Maintain working knowledge of contract requirements and quality assurance practices through reading, seminars, educational opportunities, and professional contacts or memberships.
Perform other duties and special projects as assigned.
Direct, coordinate, and evaluate direct reports; carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Oversee internal and outgoing reporting information.

Benefits

Generous paid PTO, plus 10 paid holidays; CII is closed between Christmas and New Year.
Medical, dental, and vision insurance for eligible employees and qualified dependents.
403(b) retirement plan with employer contribution for eligible employees.
Up to $4,500 in tuition reimbursement per calendar year.
Eligibility for the Public Service Loan Forgiveness program.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Employer-paid Life and AD&D Insurance.
Voluntary supplemental insurance.
Opportunity for growth and advancement.
Professional development and continued training.
Team building and bonding through company-sponsored events and activities.