Quality Assurance Supervisor

Intervala, LLC•Mount Pleasant Township, PA

12d

About The Position

The Quality Assurance Supervisor - RMA & MRB supports the Quality Department by ensuring timely and accurate handling of nonconforming materials and customer returns. The role helps drive product quality, customer satisfaction, and internal compliance by coordinating cross-functional communication, supporting root cause analysis, and overseeing processes for nonconforming materials and products. The supervisor oversees the RMA Rework Team and serves as operational owner of the customer RMA lifecycle, from intake and evaluation through testing, rework, and return-shipping handoffs. The role leads the internal Material Review Board (MRB), monitors nonconforming-material and RMA trends, maintains ERP/QMS records, prepares monthly operational quality reports, supports supplier corrective actions and audits, and contributes to continuous improvement, training, and adherence to quality, regulatory, and safety requirements.

Requirements

At least 5 years of experience in a manufacturing environment.
At least 2 years of experience in a quality role.
Associate’s degree in a technical or business-related field.
Familiarity with ISO 9001, ISO 13485, and/or AS9100.
Ability to read and interpret blueprints, schematics, and technical drawings.
Proficiency with MS Office applications, including Word, Excel, Outlook, and Access.
Strong technical writing and documentation skills.
Strong organizational skills and the ability to manage multiple tasks accurately.
Effective communication and teamwork skills across Quality, Operations, Engineering, and Customer Service.

Nice To Haves

Working knowledge of quality systems, MRB processes, or RMA workflows.

Responsibilities

Supervise, schedule, and coordinate the RMA Rework Team, including Failure Analysis Test Technicians, Repair Technicians, and Quality Technicians.
Manage the customer RMA lifecycle, including intake, evaluation, testing, rework, and return-shipping handoffs, while driving cycle-time metrics.
Lead the internal Material Review Board (MRB) to ensure traceability, containment, documentation, and timely disposition of nonconforming materials and products.
Partner with Supplier Quality and Purchasing to support supplier corrective actions and capture data for supplier performance monitoring.
Monitor nonconforming-material and RMA trends; maintain ERP/QMS records; and prepare analyses and monthly operational quality reports for management.
Identify recurring issues and support corrective action plans as part of continuous improvement efforts.
Assist with internal and external audits by providing documentation and demonstrating process compliance.
Ensure adherence to company quality standards, regulatory requirements, and safety practices.
Assist the ESD Coordinator with ESD inspections as needed.
Support and/or facilitate training on relevant quality processes.
Perform or coordinate additional quality-related duties as assigned.