Quality Assurance Supervisor

DHL (Supply Chain)•Fort Worth, TX

11d•$55,000 - $90,000

About The Position

The Quality Assurance Supervisor supports a specific quality assurance program and quality control activities to help ensure site compliance with the DHL Quality Management System and customer and regulatory requirements. The position directly supervises hourly associates who support quality activities. The supervisor supports maintenance and continuous improvement of the quality system or assigned procedures, assists with audits, tracks and reports quality metrics, monitors associate training, and serves as a customer contact for assigned quality issues and initiatives. The role partners with QA management, ensures regulatory and customer requirements are met, conducts inspection processes, and coaches and trains hourly associates.

Requirements

Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.

Nice To Haves

Bachelor’s degree preferred.
Some knowledge of QA preferred.
People management experience preferred.

Responsibilities

Support maintenance and continuous improvement of the overall quality system or assigned procedures, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Provide support for key regulatory, customer, and third-party audits.
Track, monitor, and report site quality assurance metrics.
Monitor site associates’ training and development to ensure compliance with processes and regulations.
Serve as a customer point of contact for assigned QA-related issues and initiatives.
Partner with QA management to develop, distribute, and maintain regular management reports.
Meet regulatory requirements relevant to operations on a daily basis.
Ensure customer service and business standards requirements are met daily.
Plan, conduct, and act upon inspection processes, including Gemba and Standards Confirmation, on a daily basis.
Supervise, coach, and train hourly associates supporting quality assurance and control activities, such as Operators and QA Tech I and II.
Perform other duties as assigned.