QUALITY ASSURANCE SUPERVISOR (FULL TIME)
About The Position
The Quality Assurance Supervisor directs associate activities during an assigned shift and oversees completion of job expectations while maintaining policies and procedures. The role conducts food safety and quality inspections, audits, and evaluations; keeps accurate, audit-ready records; reviews quality control documentation; and investigates quality or safety complaints. The supervisor also supports corrective and preventive action investigations and retrains production staff as needed. Additional supervisory responsibilities include training employees, creating schedules, evaluating performance, preparing production or sales reports, and serving as a contact for employee complaints or time-off requests. The position is located at Carnegie Mellon University in Pittsburgh, Pennsylvania. The schedule is full-time, with days and hours that may vary. The position may have unpaid periods during educational-facility breaks when work is not required; depending on business needs, year-round work may be required, potentially at another location.
Requirements
- Prior food safety quality assurance experience is required.
- Qualified candidates must be able to perform the essential functions satisfactorily, with or without reasonable accommodation.
Responsibilities
- Conduct inspections, audits, and evaluations according to the established matrix.
- Maintain detailed records of quality and safety inspections and findings, ensuring documentation complies with regulatory standards and is accessible for audits and compliance checks.
- Review quality control records, take necessary actions, and retrain production staff as needed.
- Investigate complaints regarding quality and safety issues.
- Assist with corrective and preventive action investigations and other food safety and quality-related action items.
- Direct associate activities during an assigned shift and oversee completion of job expectations in accordance with policy and procedure.
- Provide training and create work schedules.
- Evaluate worker performance, reward high performers, and discipline employees who fail to meet reasonable work-performance standards.
- Prepare production or sales reports for management and ensure the unit meets quality, productivity, and safety expectations.
- Serve as the contact person for employees with complaints or time-off requests.
- Mentor and develop employees and encourage them to set goals and pursue advancement.
- Perform other duties as assigned.
Benefits
- Opportunities for training and development
- Retirement plan
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and an auto and home program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
- May be eligible for paid and/or unpaid time off in accordance with applicable laws
- Instapay through the One @Work app
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
