Quality Assurance Specialist

Power & Tel Career • Piperton, TN

10d

About The Position

The Quality Assurance Specialist facilitates cash flow by resolving customer service issues in a timely manner. The role reviews and prioritizes case requests, researches and resolves customer complaints or vendor service problems, and documents relevant information and supporting records. The specialist works with account managers and other personnel to identify causes, select solutions, and expedite corrective action. The role may also include other duties as necessary, and responsibilities may be varied or added at the manager’s discretion.

Requirements

• High school diploma or GED.
• Analytical skills, attention to detail, communication skills, customer/employee relations skills, customer service skills, general computer skills, organizational skills, and problem-solving skills.

Nice To Haves

• One to two years of previous clerical or customer service experience; preferred but not required.

Responsibilities

• Review cases to determine the work to be completed.
• Prioritize case requests by reviewing urgency, the dollar value of outstanding issues, and the type of request.
• Research and resolve customer complaints or vendor service problems by clarifying the issue and collecting and analyzing relevant information, such as warehouse counts, proof of deliveries, and item and shipment weights.
• Determine the cause of problems and select the best solution.
• Expedite corrective action and communicate with account managers or other personnel.
• Maintain department historical records by updating case information.
• Attach supporting documents to related picking tickets for re-filing.
• Contribute to team efforts by accomplishing related results as needed.
• Perform other duties as necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED