Quality Assurance Specialist - Washington D.C

Verida Inc•Washington, DC

123d•Onsite

About The Position

The Quality Assurance Specialist is responsible for receiving, investigating, compiling, and reporting service complaints. The position assists the Manager of Complaints and Grievances with internal quality control, provider quality assessment and improvement, and complaint and grievance management and resolution. The role is on site in the District of Columbia, and applicants must reside in or near the District of Columbia.

Requirements

Excellent communication skills.
Problem-solving skills and excellent time-management skills.
Two years of customer service experience.
Ability to work independently or with a team.
Positive attitude.
High school graduate or equivalent.

Responsibilities

Enforce quality improvement policies and procedures.
Maintain positive working relationships with providers.
Investigate and resolve complaints and grievances.
Ensure appropriate and timely follow-up and reporting for complaints and grievances.
Ensure providers perform according to SETI’s standards.
Conduct periodic surveys to assess consumer satisfaction and service quality.
Prepare monthly and/or quarterly quality assessment reports for the state agency.
Recommend policies and procedures to improve service quality.
Participate in provider orientations.
Assist new providers in meeting contractual quality assurance standards.
Serve as the first point of contact when the QA Manager is unavailable.
Participate actively on the Quality Management Committee as required.
Perform other duties as assigned.