Shift Lead | Washington, D.C.

Blank Street•Washington, DC

4d•$20 - $21•Onsite

About The Position

At Blank Street, Shift Leads help bring the company’s cafe mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role in a fast-paced setting, focused on connecting with people, motivating the team, and delivering excellent hospitality. Shift Leads craft coffee and matcha products, support the General Manager, train new employees, and help ensure team members follow menu recipes and store operating processes. They open and close the store safely, handle customer issues, and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Be at least 18 years old.
Able to lift 25 pounds or more and stand for long periods.
Availability that meets the needs of the cafes.
Able to work 30–40 hours per week, 4–5 days per week, and 2 peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States; employment authorization is verified through Form I-9 and E-Verify.
Friendly, open, and approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work at a fast pace in high-volume environments.
Able to act as an exemplary brand ambassador and foster team members’ growth.

Nice To Haves

Weekend and holiday availability is preferred.
Experience in hospitality, coffee, or beverage.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees, including ensuring new team members follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, increase daily sales, and improve operational profitability.