Quality Assurance Professional: Facilities Services

Samsung • Austin, TX

2d • Onsite

About The Position

The Quality Assurance Professional for Facilities Services ensures the reliability, safety, and consistency of facilities operations, including maintenance of critical infrastructure systems. The role develops and implements quality processes to improve preventive maintenance execution, reduce recurring equipment failures, and ensure compliance with internal standards and regulatory requirements. It audits maintenance activities, evaluates contractor performance, and drives continuous improvement through data analysis and structured problem-solving.

The position establishes standardized procedures, monitors key performance metrics, and leads root cause investigations to support a proactive, reliability-driven operation. It works cross-functionally with facilities engineering, operations, EHS, and external vendors to ensure high-quality service delivery, minimize downtime risk, and optimize facility performance and cost efficiency. The role also leads the Project Management group and department quality programs.

Requirements

• Bachelor’s degree.
• Proficiency in root cause analysis tools such as 5 Whys, Fishbone Diagram, and Pareto Analysis.
• Knowledge of statistical process control (SPC) and data analysis techniques.
• Experience with continuous improvement methodologies such as Six Sigma and Lean Manufacturing.
• Excellent documentation, report writing, and record-keeping skills.
• Proficiency in Microsoft Excel, Microsoft Office, and quality management software.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Lead the Project Management group quality program.
• Review, update, and maintain specifications, work guides, and SOPs to ensure quality.
• Review all facets of clean room tool installation to ensure safety and quality.
• Develop quality KPIs and report program status weekly.
• Develop quality expectations and communicate them to contractor teams.
• Maintain specifications with input from system-level owners, design engineers, and third-party QA/QC.
• Maintain quality records, corrective actions, and internal and external audits.
• Function as a leader of the department quality management program.
• Drive the corrective action response initiative to ensure timely and pertinent responses.
• Provide initial quality training to new team members and sustainment training to current team members.
• Keep organized records of quality checks, corrective actions, and internal and external audits.
• Drive and maintain standard work and visual factory initiatives.
• Lead process improvement initiatives to meet company quality targets.
• Audit maintenance activities, evaluate contractor performance, and lead root cause investigations.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) matching with immediate vesting.
• Onsite cafés and workout facilities.
• Paid maternity and paternity leave.
• Paid time off, two personal holidays, and ten regular holidays.
• Wellness incentives.
• Eligible full-time employees may receive MBO bonuses based on company, division, and individual performance.
• Competitive benefits package and potential participation in company incentive compensation programs.

What This Job Offers

• Job Type: Full-time