Quality Assurance Lead - Pallet Services

48forty Solutions•Lakeland, FL

4d•$20 - $21•Onsite

About The Position

The Quality Assurance Lead is the site’s working lead for pallet and reusable-asset quality. This hands-on role is primarily performed on the sort floor and dock, inspecting, auditing, documenting, and coaching to ensure pooled pallets, Good Wood pallets, and reusable assets meet customer and pooler specifications. The role helps protect audit scores, reduce damage and rejection costs, and maintain customer and pooler trust. The position is based at 3965 Aero Place, Lakeland, Florida. Listed shifts are Monday–Thursday, 5:00 a.m.–3:30 p.m.; Monday–Thursday, 3:30 p.m.–2:00 a.m.; Friday–Sunday, 5:00 a.m.–5:30 p.m.; or Friday–Sunday, 5:00 p.m.–5:30 a.m. Hourly pay is $20.00 for days and $21.00 for nights. Relogistics is part of a pallet management services company providing pallet supply and retrieval, on-site services, reverse logistics, and packaging materials. The company describes its workforce as central to its business and offers career advancement opportunities.

Requirements

High school diploma or GED.
One to three years of experience in quality, warehouse, logistics, or production.
Working knowledge of pooled pallet specifications, or the ability to learn and apply them consistently.
Accurate completion of audit forms and basic data entry and reporting in Excel or similar tools.
Clear written and verbal communication skills, including the ability to coach peers and speak directly with customer and pooler representatives.
Forklift certification, or the ability to obtain certification within the introductory period.
Ability to work overtime, weekends, and alternate shifts when needed.

Nice To Haves

Pallet sorting or pallet repair experience is strongly preferred.
Lean Six Sigma, ISO, or formal quality program exposure is a plus.

Responsibilities

Perform and log daily spot audits of sorted products on every shift against customer and pooler specifications, including CHEP, PECO, iGPS, Walmart Good Wood, reusable plastic crate, and corrugate reuse standards.
Inspect and grade pallets for broken or missing boards and blocks, protruding nails, structural damage, and contamination; remove non-conforming products before staging or shipment.
Host and support announced and unannounced quality audits from Walmart and poolers, maintaining complete and current audit records, photos, and sign-offs.
Lead root-cause investigations of failed audits, rejected loads, and customer complaints, and draft corrective action plans with the Site Manager within 48 hours of a failure.
Maintain the site quality tracker and report audit pass rates, rejection rates, and damage ratios to site and regional leadership on the required cadence.
Train new pallet sorters and leads on sort standards and recertify associates whose audit results fall below standard.
Verify adherence to site SOPs on the sort floor and dock, including sort standards, staging, load quality, and removal of trash and unapproved items; coach associates in the moment.
Support pest-control program compliance and asset documentation requirements, including reporting unapproved assets.
Communicate daily with the Shift Lead and Site Manager about quality trends, repeat offenders, and training needs.
Work as a floor lead when quality or throughput requires it, and maintain a clean and safe work area.