Environmental Services Quality Assurance Lead

Kendal System Careers • Ithaca, NY

6d • Onsite

About The Position

The Environmental Services Quality Assurance Lead supports a safe, clean, enjoyable, and dignified environment for residents. The role helps maintain departmental quality standards, supports daily operations and team members, and ensures compliance with Kendal at Ithaca standards and regulatory requirements. The Lead may provide coverage for staff absences, serve as team leader when the EVS Manager is absent, and collaborate with other departments. The position also performs housekeeping and laundry work, including apartment turnovers, annual cleanings, linen distribution and collection, and personal laundry services for Health Center residents.

This is a full-time role paying $21.58–$22.92 per hour, based on experience. The schedule varies with community needs and is generally 8:00 AM to 4:30 PM, Monday through Friday, with some holidays and weekend rotation.

Requirements

• Knowledge of housekeeping and laundry policies and procedures.
• Previous commercial cleaning and laundry experience.
• Experience with commercial laundry and labeling equipment.
• Strong time management skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Leadership ability and capacity to work effectively under pressure.
• Strong interpersonal skills and ability to work harmoniously with staff, residents, vendors, and visitors.
• Effective verbal and written communication skills.
• Good reading, writing, math, and telephone skills.

Responsibilities

• Maintain departmental quality standards by supporting daily operations and team members.
• Ensure compliance with Kendal at Ithaca standards and regulatory requirements.
• Promote positive resident relations and follow established policies and procedures.
• Provide coverage in areas affected by staff absences.
• Conduct quality assurance audits within the WorxHub system.
• Serve as team leader in the absence of the EVS Manager.
• Collaborate with the Laundry Coordinator, Facility Services, and Social Work departments.
• Assist with apartment turnovers and annual cleanings in Independent Living and Health Care residences.
• Maintain high standards of cleanliness throughout the facility.
• Operate commercial laundry equipment.
• Distribute clean linens and collect soiled linens throughout the facility.
• Treat stains; repair, sew, discard, and record linen items as appropriate.
• Supply bed and bath linens to residents and the Dining department.
• Coordinate and manage personal laundry services for Health Center residents.
• Oversee labeling and inventory of resident personal laundry.
• Train and teach cleaning and laundry procedures used at Kendal at Ithaca.

Benefits

• Accrued paid sick time
• On-site amenities, including a walking path, pool, sauna, tennis court, library, and gym
• 403b Retirement Account
• 403b Matching Up to 5%
• 5% Employer Retirement Grant
• Dental Insurance
• Employee Assistance Program
• Employee Education Grant (application requirements)
• Flexible Spending Account
• Health Insurance
• Hardship Funds Program (application requirements)
• Holiday Pay for 8 holidays per year
• Life insurance paid by Kendal
• Paid Family Leave (PFL)
• Paid Time Off
• Paid Sick Time Off
• Referral Program
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed