Quality Assurance Lead - Pallet Services

48forty Solutions•Atlanta, GA

4d•Onsite

About The Position

The Quality Assurance Lead is the on-site standard bearer for pallet and reusable asset quality. This hands-on working lead role is primarily performed on the sort floor and dock, inspecting, auditing, documenting, and coaching to ensure pooled pallets, Good Wood pallets, and reusable assets meet customer and pooler specifications. The role helps protect audit scores, reduce damage and rejection costs, and maintain customer and pooler trust. The position is based in Atlanta, Georgia. Available schedules are: first shift, Monday–Thursday, 6:00 a.m.–4:00 p.m.; second shift, Monday–Thursday, 4:00 p.m.–2:30 a.m.; third shift, Thursday–Sunday, 6:00 a.m.–6:30 p.m.; and fourth shift, Thursday–Sunday, 6:00 p.m.–6:30 a.m. The pay rate is $20.00 per hour. The Quality Assurance Lead performs product quality checks and audits, investigates failures and complaints, maintains quality reporting, trains and coaches associates, supports audit and documentation requirements, and works on the floor as needed to support quality and throughput. The role requires extended standing and movement, repetitive lifting, and work in varying environmental conditions. Safety shoes and safety glasses are mandatory, and hearing protection is usually required.

Requirements

High school diploma or GED.
One to three years of experience in quality, warehouse, logistics, or production.
Working knowledge of pooled pallet specifications, or the ability to learn and apply them consistently.
Ability to complete audit forms accurately and perform basic data entry and reporting in Excel or similar tools.
Clear written and verbal communication skills, including the ability to coach peers and speak directly with customer and pooler representatives.
Forklift certification or the ability to obtain certification within the introductory period.
Ability to work overtime, weekends, and alternate shifts when needed.
Ability to repetitively lift up to 75 pounds and bend, stoop, walk, turn, pivot, and stand for entire shifts of varying lengths.
Ability to work in extreme conditions, including the elements, heat, cold, and airborne particulates.
Ability to use mandatory safety shoes and safety glasses; hearing protection is usually required in the work environment.

Nice To Haves

Pallet sorting or pallet repair experience is strongly preferred.
Lean Six Sigma, ISO, or formal quality program exposure is a plus.

Responsibilities

Perform and document daily spot audits of sorted product on every shift against customer and pooler specifications, including CHEP, PECO, iGPS, Walmart Good Wood, reusable plastic crate (RPC), and corrugate reuse standards.
Inspect and grade pallets for broken or missing boards and blocks, protruding nails, structural damage, and contamination; remove non-conforming product before staging or shipment.
Host and support announced and unannounced quality audits from Walmart and pallet poolers, maintaining complete and current audit records, photos, and sign-offs.
Lead root-cause investigations into failed audits, rejected loads, and customer complaints, and draft corrective action plans with the Site Manager within 48 hours of a failure.
Maintain the site quality tracker and report audit pass rate, rejection rate, and damage ratio to site and regional leadership on the required cadence.
Train new pallet sorters and leads on sort standards and recertify associates whose audit results fall below standard.
Verify adherence to site SOPs on the sort floor and dock, including sort standards, staging, load quality, and removal of trash and unapproved items from loads; coach associates as needed.
Support pest-control program compliance and asset documentation requirements, including reporting unapproved assets.
Communicate daily with the Shift Lead and Site Manager about quality trends, repeat offenders, and training needs.
Work as a floor lead when quality or throughput requires it, and maintain a clean and safe work area.