Quality Assurance - Problem Solver

Advatix, Inc. • Trenton, NJ

10d • Onsite

About The Position

The Quality Assurance / Problem Solver works within Operations to identify, investigate, and resolve exceptions involving pallets, packages, shipping documentation, inventory discrepancies, and quality concerns. The role supports the efficient movement of freight through the facility while maintaining service, quality, and compliance standards.

Serving as the primary point of contact for exception management and root cause analysis, this position partners with operations, logistics, transportation, and customer teams to address issues that could affect customer satisfaction, operational efficiency, or performance metrics. The role is dedicated primarily to quality assurance, exception resolution, and process improvement, separate from Shift Lead, Supervisor, or Logistics Clerk responsibilities.

The position is based in Trenton, New Jersey, and pays $23.00 per hour. Physical requirements include standing and walking for extended periods, lifting up to 50 pounds with or without accommodation, and working throughout a warehouse with varying temperatures and noise levels while inspecting freight, pallets, and inventory.

Requirements

• High school diploma or GED.
• At least 2 years of warehouse, logistics, transportation, fulfillment, quality assurance, inventory control, or problem-solving experience.
• Strong analytical and troubleshooting skills.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience using warehouse systems, inventory software, or operational reporting tools.
• Strong attention to detail and organizational skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds with or without accommodation.
• Ability to work in a warehouse environment with varying temperatures and noise levels.
• Ability to inspect freight, pallets, and inventory throughout the facility.

Nice To Haves

• Experience in e-commerce, distribution, fulfillment, parcel, LTL, or transportation environments.
• Prior experience in quality assurance, inventory control, loss prevention, or exception management.
• Knowledge of Lean, Continuous Improvement, or Root Cause Analysis methodologies.

Responsibilities

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Use warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.
• Maintain compliance with company safety, security, and operational policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED