Problem Solver

GOAT Group • Easton, PA

3d

About The Position

The Problem Solver is part of GOAT Group’s Operations team, which manages its worldwide distribution network, authenticates sneakers, fulfills orders, and supports on-time delivery. The role helps resolve issues in the order fulfillment flow by documenting issues and communicating with buyers and sellers to reach resolutions in accordance with marketplace guidelines. The position also supports order processing, returns, sneaker photography, and the triage of escalated orders. It requires working efficiently and collaboratively in a fast-paced environment.

Requirements

• Highly organized, with demonstrated attention to detail.
• Background dealing directly with customers and suppliers.
• Willing and able to operate carts, dollies, and other moving equipment to move merchandise.
• A quick learner and self-starter who can work independently and handle increasing responsibility.
• Able to stand for extended periods, up to 12 hours.
• Able to lift and move boxes weighing up to 35 pounds.
• Available and willing to work extended hours when occasionally needed, including weekends and holidays, to meet business needs.

Responsibilities

• Document issues and communicate with sellers and buyers to reach resolutions according to marketplace guidelines.
• Resolve orders in the fulfillment flow and return them to the flow for same-day shipment.
• Develop an understanding of shoe conditions, including conditions considered issues under GOAT standards.
• Pick shoes from inventory and process specified returns and orders for buyers and sellers.
• Take photos of sneakers quickly and accurately.
• Develop an understanding of GOAT order statuses to help triage escalated orders.
• Work in a fast-paced, team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed