Quality Assurance Officer

Warwickshire Police • , CT

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About The Position

The Vetting Quality Assurance Officer ensures that processes, practices and decision-making are delivered consistently and in compliance with the Vetting Code of Practice, Authorised Professional Practice (APP) and ISO 9001 obligations. The role delivers a quality assurance regime to maintain a high and consistent standard of vetting for the Police National Vetting Service.

The officer conducts audits of vetting files, including appeals, and provides feedback to case officers and supervisors to improve compliance and support development. Working with the Force Data and Insight Analyst allocated to Vetting, the postholder evaluates quality assurance data to inform decisions and improve performance. They also share systemic themes with Vetting Trainers to inform continuing professional development and ongoing improvements to training.

The role requires maintaining knowledge of relevant national and local policy and legislation, protecting confidential information and reporting data breaches. Other duties commensurate with the role may be assigned. The position is a full-time fixed-term contract until September 2027, based in Stratford-upon-Avon. Flexible working options that may be considered include compressed hours.

Requirements

• A Level or equivalent.
• Familiarity with and competence in using and explaining relevant policy and legislation, including the Data Protection Act, Rehabilitation of Offenders Act, College of Policing Vetting Code of Practice, College of Policing Vetting APP and National Decision Model.
• Experience of the role of a Vetting Case Officer.
• Experience researching, interpreting, validating and corroborating complex information.
• Ability to exercise own judgement and make effective decisions in compliance with the Vetting Code of Practice and APP.
• Experience assessing and managing risk.
• Experience presenting accurate, comprehensive documentation with attention to detail.
• Experience supporting and developing the professional development of others.
• Ability to work to strict deadlines while managing a high workload.
• Ability to analyse, assimilate and record complex information, interpret and apply legislation and policy, and make informed recommendations and decisions.
• Excellent verbal, oral and written communication skills, including the ability to provide developmental and balanced feedback.
• Analytical skills.
• Ability to accurately record relevant information using departmental IT systems.
• Ability to demonstrate and maintain high standards of integrity and confidentiality.
• Proven ability to manage high workloads in accordance with strict deadlines.
• Satisfactory pre-employment checks, including police vetting.

Nice To Haves

• Not specified.

Responsibilities

• Deliver an effective quality assurance regime for the Police National Vetting Service, as directed by the Vetting Trainers and Vetting Manager.
• Conduct quality assurance audits of vetting files, including appeals, to assess compliance with the Vetting Code of Practice, Vetting APP and ISO 9001 Quality Management System obligations.
• Provide feedback to Vetting Case Officers to improve compliance with the Vetting Code of Practice, Vetting APP and ISO 9001 processes.
• Provide Vetting Supervisors with individual audit outputs and feedback to support development and inform proportionate interventions where necessary.
• Work with the Force Data and Insight Analyst allocated to Vetting to evaluate and analyse quality assurance data, inform decision-making and improve performance.
• Provide Vetting Trainers with feedback on systemic themes and issues arising from audits to inform continuing professional development and continuous improvement of Vetting Case Officer training.
• Maintain knowledge and skills regarding national and local changes to relevant policy and legislation.
• Protect confidential information in accordance with the Data Protection Act and other relevant legislation, and report data breaches as soon as they are identified.
• Undertake other duties commensurate with the nature, level of responsibility and grading of the post.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED