Quality Assurance Officer-Federal Background Investigations

ISN • Bethesda, MD

4d

About The Position

ISN Corporation is seeking an experienced Quality Assurance Officer to support a Background Investigative Services Contract. The position oversees quality assurance across investigative operations, monitors performance metrics, identifies trends, and drives continuous improvement to promote investigative accuracy, compliance, and operational excellence. The officer implements, administers, and maintains the Quality Control Program in accordance with DHS requirements, including ensuring that investigations receive the required two-tier review under Federal Investigative Standards and DHS guidance.

Requirements

• At least six years of experience in the personnel security investigations or background investigations industry.
• Quality assurance experience with background investigations.
• Bachelor’s degree from an accredited college or university.

Nice To Haves

• Background in integrity, compliance, and ethics related to personnel security.
• Experience conducting DHS Background Investigations.
• Experience conducting quality assurance following DHS standards.

Responsibilities

• Develop, implement, and manage quality control systems to ensure continuous production and services meet established standards and customer specifications under the DHS Quality Control Contract Program.
• Administer the overall Quality Control Program and ensure two-tier reviews of investigations meet Federal Investigative Standards and DHS guidance.
• Perform routine inspections and quality tests on products, processes, and materials to verify compliance with industry requirements.
• Analyze data from quality reviews of Reports of Investigations (ROIs) to identify improvement areas and troubleshoot product or process failures.
• Coordinate with production and development teams to integrate quality standards throughout production and support timely, high-quality deliverables.
• Facilitate corrective actions and improvement strategies for non-conformances and quality issues identified during internal or external audits.
• Validate quality processes by establishing review specifications and quality attributes, measuring production, documenting evidence, and determining operational and performance qualifications.
• Work with the training department on refresher and advanced training and workshops for investigative and personnel staff on quality assurance processes, tools, and standards.

Benefits

• Comprehensive medical coverage with prescription benefits.
• Dental insurance.
• Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability.
• Company-paid basic life insurance.
• 401(k) retirement plan.
• Paid time off beginning on the first day of employment.
• Professional growth and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level