Quality Assurance Manager

Elevation Labs•Denver, CO

About The Position

The Quality Assurance Manager leads Quality Assurance operations supporting manufacturing (batching/compounding), production (filling/packaging), and finished goods for Elevation Labs’ cosmetic and personal care products. The role oversees the QA team and Quality Management Systems to ensure materials, processes, and finished products meet internal, customer, regulatory, and applicable organic certification requirements. The QA Manager partners across functions to resolve quality issues, strengthen compliance, and continuously improve quality performance and processes. The position oversees quality systems and product quality from raw materials through finished goods, including documentation, batch record review, product release, laboratory results, audits, investigations, CAPA, and continuous improvement. It also establishes departmental goals and KPIs and collaborates with Production, Quality Control, R&D, Warehouse, and Supply Chain to support operational objectives. Work is performed in both office and manufacturing environments. The manufacturing setting includes moving machinery and moderate noise. Appropriate personal protective equipment is required in production areas, along with adherence to company safety protocols. Occasional travel is required.

Requirements

Bachelor’s degree in science, Engineering, or a related field.
At least 5 years of experience in a QA or QC Supervisor or Manager role in a fast-paced manufacturing or production environment.
At least 3 years of experience managing a team of at least three employees.
Strong knowledge of cGMPs, GLPs, Quality Management Systems, regulatory requirements, and cosmetic/personal care manufacturing standards.
Experience with quality audits, regulatory certifications, controlled documentation, and CAPA processes.
Strong leadership, coaching, performance management, and team development skills aligned with Elevation Labs’ core values.
Excellent troubleshooting, root cause analysis, risk assessment, and continuous improvement skills.
Strong communication, organization, time management, and cross-functional collaboration skills.
Proficiency in Microsoft Office and ERP systems.
Ability to maintain accurate documentation and follow safety procedures.
Ability to communicate effectively in person and via telephone.
Ability to interpret written documents and visual information.
Ability to lift and/or move up to 10 pounds occasionally.
Occasional travel is required.

Nice To Haves

Cosmetic, personal care, or OTC contract manufacturing experience is strongly preferred.
Familiarity with 5-Whys or Six Sigma is preferred.
ASQ certification(s) are strongly preferred.

Responsibilities

Lead and develop the QA team, overseeing staffing, training, performance management, scheduling, and accountability.
Manage and improve Quality Management Systems, including change control, document control, calibration, deviations, and training records.
Ensure compliance with FDA and other regulatory requirements, customer specifications, organic standards, cGMPs, GLPs, and safety procedures.
Oversee quality assurance of raw materials, components, intermediates, and finished products, including batch record reviews and product releases.
Lead CAPA processes, quality investigations, root cause analysis, and resolution of nonconformances, complaints, and out-of-specification results.
Lead and support internal, customer, third-party, and regulatory audits, ensuring compliance and timely resolution of findings.
Oversee the development and maintenance of SOPs, work instructions, manufacturing directives, specifications, and quality documentation.
Manage Certificates of Analysis, laboratory results, customer-required samples, and quality requirements.
Oversee environmental monitoring, testing, inspections, fill-weight verification, and Bill of Material accuracy, as applicable.
Monitor quality trends, nonconformances, and rework data to identify risks and drive process improvements.
Establish departmental goals and KPIs, monitor performance, and drive continuous improvement initiatives.
Collaborate with Production, Quality Control, R&D, Warehouse, and Supply Chain to resolve quality issues and support operational objectives.
Maintain a strong safety mindset and adhere to company safety protocols.