Quality Assurance Manager - Broadband

National Power, LLC • Washington, DC

5d • $115,000 - $135,000 • Remote

About The Position

National Power, LLC is seeking a Quality Assurance Manager for its Broadband division. Reporting to the Senior Director of Broadband, this role oversees the quality of vendor services for HVAC systems, generators, electrical infrastructure, fire suppression, and telemetry/monitoring systems. The ideal candidate has hands-on experience with commercial HVAC, electrical infrastructure, and power generation equipment, along with a strong understanding of service evaluation, audits, and vendor management.

The position is remote and requires working from home. Overnight travel may be required. The employee may work in varied weather conditions and frequently near moving mechanical parts. A criminal background check, pre-employment drug screen, and MVR are required. Annual salary is $115,000–$135,000, with compensation depending on experience and certifications and ultimately reflecting productivity and performance.

Requirements

• Proven experience as a Quality Assurance Specialist or in a similar role, preferably in an HVAC or facilities systems environment.
• Five years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems.
• Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals.
• Intermediate computer ability, including proficiency with Microsoft Office applications.
• Valid driver's license and passing MVR.
• Positive attitude and strong customer service skills.
• Strong knowledge of quality assurance methodologies and tools.
• Proficiency with Microsoft Office Suite and database management software.
• Overnight travel may be required.
• Ability to work in various weather conditions and frequently near moving mechanical parts.
• Ability to meet the described physical demands, including climbing, working with hands, entering restricted spaces, maintaining visual clarity and color vision, and frequently sitting or driving for long periods.

Nice To Haves

• Bachelor's degree in quality, business, engineering, or a related field preferred.
• Certifications in HVAC, electrical, or other related fields are an added advantage.

Responsibilities

• Develop and maintain service quality control systems for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
• Regularly evaluate vendor services for alignment with industry standards and company expectations.
• Collaborate with cross-functional teams and vendors to understand service expectations and standards.
• Perform technical inspections of commercial HVAC systems, including chillers, cooling towers, and air handling units.
• Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
• Evaluate HVAC preventive maintenance programs and repair quality standards.
• Inspect services against requirements to ensure high-quality services are provided on time.
• Maintain accurate documentation and perform statistical analysis of service quality.
• Conduct regular service quality audits to ensure compliance with standards and regulations.
• Track, communicate, and resolve service quality issues.
• Assist with demand-related calls when needed.
• Implement training programs for internal teams regarding quality control activities.
• Participate in vendor selection by evaluating potential vendors' ability to meet quality standards.
• Monitor risk management activities related to service provision.

Benefits

• Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
• Up to nine paid company holidays.
• Paid sick time.
• Company-paid life insurance ($75,000).
• Company-paid short-term and long-term disability insurance.
• Medical, dental, and vision insurance, with four medical plan options, including one plan fully covered by the company.
• 401(k) retirement savings plan with company matching.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed