Quality Assurance Manager - Broadband

National Power, LLC•Boston, MA

5d•Remote

About The Position

National Power, LLC is seeking a Quality Assurance Manager for its Broadband division. Reporting to the Director of Broadband, this role oversees the quality of vendor services involving HVAC systems, generators, electrical infrastructure, fire suppression, and telemetry/monitoring systems. The position is remote and requires the employee to work from home; overnight travel may be required. The manager develops and maintains quality-control systems, evaluates vendor services against industry standards and company expectations, conducts technical inspections and service audits, documents and analyzes quality results, and works to resolve service issues. The role also supports vendor selection, risk management, and training for internal teams. Hands-on experience with commercial HVAC, generator, and AC/DC electrical systems is central to the position.

Requirements

Five years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems.
Proven experience as a Quality Assurance Specialist or in a similar role, preferably in an HVAC or facilities-systems environment.
Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals.
Intermediate computer ability, including proficiency with Microsoft Office applications.
Valid driver’s license and passing MVR.
Strong knowledge of quality-assurance methodologies and tools.
Proficiency with Microsoft Office Suite and database-management software.
Positive attitude and strong customer-service skills.
Overnight travel may be required.
Criminal background check, pre-employment drug screen, and MVR required.

Nice To Haves

Bachelor’s degree in quality, business, engineering, or a related field preferred.
Certifications in HVAC, electrical, or other related fields are an added advantage.

Responsibilities

Develop and maintain service quality-control systems for HVAC systems, generators, electrical systems, fire suppression, and telemetry/monitoring systems.
Evaluate vendor services regularly to ensure alignment with industry standards and company expectations.
Collaborate with cross-functional teams and vendors to establish service expectations and standards.
Perform technical inspections of commercial HVAC systems, including chillers, cooling towers, and air handling units.
Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
Evaluate HVAC preventive-maintenance programs and repair-quality standards.
Inspect services and compare them with requirements to ensure high-quality services are delivered on time.
Maintain accurate documentation and perform statistical analysis of service quality.
Conduct regular service-quality audits to ensure compliance with standards and regulations.
Track, communicate, and resolve service-quality issues.
Assist with demand-related calls when needed.
Implement training programs for internal teams on quality-control activities.
Participate in vendor selection by evaluating potential vendors’ ability to meet quality standards.
Monitor risk-management activities related to service provision.

Benefits

Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
Up to nine paid company holidays.
Paid sick time.
Company-paid life insurance ($75,000).
Company-paid short-term and long-term disability insurance.
Medical, dental, and vision insurance, with four medical plan options and one plan fully covered by the company.
401(k) retirement savings plan with company matching.
Health Savings Account (HSA).
Flexible Spending Accounts (FSA).
Competitive pay depending on previous experience and current certifications; compensation reflects productivity and overall performance.