Quality Assurance Manager - Broadband

National Power, LLC • Philadelphia, PA

5d • Remote

About The Position

National Power, LLC is seeking a Quality Assurance Manager for its Broadband division. Reporting to the Director of Broadband, this role oversees the quality of vendors’ services involving HVAC systems, generators, electrical infrastructure, fire suppression, and telemetry and monitoring systems. The position calls for hands-on experience with these systems and a strong understanding of service evaluation, audits, and vendor management.

The manager develops and maintains service quality controls, evaluates vendor work against industry standards and company expectations, conducts technical inspections and audits, documents and analyzes quality results, and tracks and resolves service quality issues. The role also supports vendor selection, risk management, internal quality training, and demand-related calls as needed. Overnight travel may be required.

This is a remote position requiring work from home. The work may involve varied weather conditions and proximity to moving mechanical parts, along with physical activities such as climbing, handling equipment, entering restricted spaces, and prolonged sitting or driving. A criminal background check, pre-employment drug screen, and motor vehicle record check are required.

Requirements

• Five years of hands-on experience with commercial HVAC systems, generator systems, and AC/DC electrical systems.
• Proven experience as a Quality Assurance Specialist or in a similar role, preferably in an HVAC or facilities systems environment.
• Ability to read and interpret electrical schematics, mechanical drawings, and procedure manuals.
• Intermediate computer ability, including proficiency with Microsoft Office applications.
• Valid driver’s license and passing MVR.
• Positive attitude and strong customer service skills.
• Strong knowledge of quality assurance methodologies and tools.
• Proficiency with Microsoft Office Suite and database management software.
• Overnight travel may be required.
• Ability to work in varied weather conditions and near moving mechanical parts.
• Physical ability to climb ladders and stairs, handle and manipulate objects and equipment, enter restricted spaces, and sit or drive for long periods.
• Clarity of vision and color vision, including the ability to work with small objects, read small print, and use computers.
• Successful completion of a criminal background check, pre-employment drug screen, and MVR check.

Nice To Haves

• Bachelor’s degree in quality, business, engineering, or a related field preferred.
• Certifications in HVAC, electrical, or related fields are an added advantage.

Responsibilities

• Develop and maintain service quality control systems for HVAC, generators, electrical, fire suppression, and telemetry/monitoring systems.
• Evaluate vendor services for compliance with industry standards and company expectations.
• Collaborate with cross-functional teams and vendors to establish service expectations and standards.
• Perform technical inspections of commercial HVAC systems, including chillers, cooling towers, and air handling units.
• Evaluate AC/DC electrical systems, including power distribution units (PDUs) and switchgear maintenance.
• Evaluate HVAC preventive maintenance programs and repair quality standards.
• Inspect services against requirements to ensure high-quality, timely delivery.
• Maintain accurate documentation and perform statistical analysis of service quality.
• Conduct regular service quality audits to verify compliance with standards and regulations.
• Track, communicate, and resolve service quality issues.
• Assist with demand-related calls when needed.
• Implement quality control training programs for internal teams.
• Participate in vendor selection by evaluating prospective vendors’ ability to meet quality standards.
• Monitor risk management activities related to service provision.

Benefits

• Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
• Up to nine paid company holidays.
• Paid sick time.
• Company-paid life insurance of $75,000.
• Company-paid short-term and long-term disability insurance.
• Medical, dental, and vision insurance, with four medical plan options and one plan fully covered by the company.
• 401(k) retirement savings plan with company matching.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed