Quality Assurance Manager
About The Position
The Quality Assurance Manager ensures DSV’s transportation and logistics operations meet industry standards and customer requirements. The role implements quality assurance procedures, manages audits, and oversees compliance with regulations and standards. It serves as the main point of contact for U.S. DSV Air & Sea quality management system documentation across quality, health and safety, environment, security, and warehouse operations. The manager coordinates document reviews and revisions, trains the local U.S. QHSE team on documentation changes, translates third-party requirements into DSV documents, and maintains consistent, timely document control. The position may assist regional U.S. QHSE Lead Auditors with internal audits and requires domestic travel of up to 20%. It is based in San Francisco, California.
Requirements
- Document change control experience.
- 3–5 years of related work experience.
- Strong knowledge of quality assurance principles, practices, and methodologies.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong organizational and project management skills.
- Knowledge of regulatory requirements and industry standards related to transportation and logistics.
- Fluent English, spoken and written.
- Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
- Experience with quality management software or other relevant tools is typically required.
Nice To Haves
- Quality management system auditing experience.
- Associate or bachelor’s degree.
- Certified Quality Auditor certification.
- OSHA 30-Hour certification.
- Professional certification in quality assurance, such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA).
- Experience with ISO 9001 or other quality management systems.
- Experience with Lean Six Sigma methodologies.
Responsibilities
- Serve as the main point of contact for U.S. DSV Air & Sea quality management system documentation, including quality, health and safety, environment, security, and warehouse operations.
- Coordinate verification, approval, and processing of document revisions, and track document activity to ensure timeliness.
- Train the local U.S. QHSE team on documentation changes.
- Consolidate suggestions and feedback from multiple groups into cohesive documents.
- Adhere to DSV document record control and retention requirements.
- Translate third-party requirements, including client, regulatory, and registrar requirements, into DSV documents.
- Maintain consistency in terminology, formatting, and structure across documents.
- Prioritize document updates to keep them within their respective review cycles.
- Use cross-functional root-cause and corrective-action problem-solving skills.
- Build relationships across different functions within DSV.
- Assist regional U.S. QHSE Lead Auditors with internal audits as required.
Benefits
- Medical, prescription, dental, vision, and life insurance.
- Flexible spending accounts (FSAs) and health savings accounts (HSAs) for eligible plans.
- Short- and long-term disability coverage.
- Wellness resources and Employee Assistance Program (EAP) services.
- 401(k) plan with company matching contributions of up to 5%.
- Paid time off programs and paid company holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
